Digital transformation is becoming a reality for all business sectors and healthcare is no exception. Post-pandemic, there has been a sudden shift in the healthcare system, and as healthcare providers are faced with challenges, new technologies have also opened up.
As per the reports, The Global Digital Health Market is expected to reach a revised size of USD 857.2 Billion by 2030.
And the key driver behind the rapid adaption of healthcare automation and the digital healthcare market is changing customer preferences, the choice for a convenient healthcare model, and better patient care. However, the healthcare industry is more complex and challenging a myriad of tasks and processes involved. But these technologies like RPA, AI, and others can be implemented in every sphere of healthcare processes like Electronic health record management, patient scheduling, insurance claims, healthcare revenue management, and many others.
Let’s go through this blog and discover how automating the healthcare system accelerates process efficiency and offers valuable patient care.
What is Healthcare System?
Healthcare system refers to computer programs, applications, and systems that are designed to support healthcare professionals and healthcare facilities in managing patient information, providing medical diagnoses, monitoring treatment plans, and improving healthcare outcomes.
These software systems can also streamline healthcare workflows, improve communication between healthcare providers and patients, reduce errors, improve patient safety, and improve overall healthcare quality. That is the reason, healthcare automation is becoming increasingly important in the modern healthcare system, where patient data and information are becoming more complex and the need for improved efficiency and accuracy is growing.
Top 5 Healthcare Systems to Automate using RPA and AI
Electronic Health Record(EHR)
This is one the most complex and vital healthcare systems in the healthcare industry to make sure that patients are getting valued service. Right from patient visits to discharge, healthcare providers receive multiple health records and documents from multiple resources in multiple formats. These health records also include medical history, doctor recommendations, and patient insurance details. As these records are in an unstructured format, healthcare professionals spend ample time working on transforming them into a structured format and creating a centralized system for easy access for everyone.
But, not any more manual processing of EHR. Using automation and AI, healthcare professionals can automate the entire EHR system. RPA in healthcare record management can easily extract the data from the concerned source, transform it into a structured format, and create a validated centralized data system. With bot handling the manual work, healthcare professionals can better focus on offering better healthcare services to patients.
Remote Patient Monitoring
This healthcare system involves the use of technology to offer patient care from anywhere. It involves multiple processes like health record data collection, and offering medical diagnoses, and prescriptions as well. Post-pandemic multiple healthcare providers are on the rise to adopt remote patient monitoring systems regardless of patient location. Healthcare providers can automate this system by using intelligent bots for connecting healthcare providers and patients virtually.
These intelligent bots can
- Collect the data shared through conversation
- Maintain health records shared by patients
- Share prescription and post-medical details
A patient portal is a type of medical system that allows patients to access their data stored in the Electronic Health Record. It provides an easy way to check one’s medical records and get an overview of available services. Healthcare providers can make this system more efficient by adding a touch of intelligent automation to it. Instead of healthcare professionals handling the query raised by patients, an RPA bot can be integrated with a pre-defined workflow for query resolution.
These RPA bots can also-
- Schedule appointment
- Create centralized data for EHR
- Generate alerts on appointment scheduling
- Reminder on post-medical care
Using intelligent bots can eventually bring value to the patient portal and also transparency of information for the patients. A solution like this can increase the satisfaction rate for the overall services they offer.
Out of all healthcare systems, medical diagnosis offers the best benefits to a healthcare professional. This healthcare system offers a holistic view of patient’s health, but handling EHR, health reports, and diagnosis data manually is tiring and if a single medical report or diagnosis is not validated and analyzed, it poses a risk to patient health.
But with an RPA bot or automated medical diagnosis system healthcare professionals from different fields can add up the medical record in one place and assess all diagnoses in real-time and with a much better perspective. With real-time diagnosis, healthcare professionals can alert patients for early symptom detection and give a better potential for the future of medicine.
With the high volume of bills generated in the healthcare organization right from patient registration to handling insurance claims, healthcare professionals spend a large chunk of time sorting and updating them into the system until payment is reimbursed. Here automation bots can play a big part in simplifying the whole process.
Using RPA bots in healthcare medical billing, healthcare professionals can easily get rid of manual bill handling and make sure a secured payment method is initiated for transactions. Using RPA in healthcare billing method, organizations can also keep track of the financial condition of the organization and create more cost-saving opportunities. Also, these medical billing systems can be easily integrated with EHR to cross-check patient billing records with their medical history.
Why Automation for Healthcare Systems?
In the age of digital transformation, healthcare providers have pressure to offer value healthcare services and create an effective healthcare ecosystem that can sustain adversities. Using RPA in the healthcare system enables healthcare professionals to keep up with their patients’ needs and identify and overcome the challenges of a particular situation. Hence, with RPA in healthcare system there is a lot that healthcare professionals can take care of and offer better patient care with a better workplace experience.