{"id":10291,"date":"2021-11-12T08:52:31","date_gmt":"2021-11-12T08:52:31","guid":{"rendered":"https:\/\/automationedge.com\/br\/?p=10291"},"modified":"2024-04-03T06:36:18","modified_gmt":"2024-04-03T06:36:18","slug":"existe-diferenca-entre-chatbot-e-assistente-virtual","status":"publish","type":"post","link":"https:\/\/automationedge.com\/br\/blogs\/existe-diferenca-entre-chatbot-e-assistente-virtual\/","title":{"rendered":"Existe diferen\u00e7a entre ChatBot e Assistente Virtual?"},"content":{"rendered":"

A intelig\u00eancia artificial est\u00e1 causando grandes movimentos em praticamente todos os setores do mundo. A ideia de que a tecnologia pode interagir diretamente com os clientes, fornecer a eles as informa\u00e7\u00f5es de que precisam e at\u00e9 mesmo melhorar a satisfa\u00e7\u00e3o do cliente com um atendimento mais assertivo e direto.<\/span><\/p>\n

Consequentemente, termos como AI Chatbots, Robot e Assistente Virtual est\u00e3o em alta nos projetos das corpora\u00e7\u00f5es. Mas o que eles realmente significam? E s\u00e3o todos a mesma coisa?<\/span><\/p>\n

Alguns chatbots afirmam que s\u00e3o assistentes virtuais. Outros se gabam de que seus recursos de IA s\u00e3o perfeitamente adequados para um determinado setor. Essas afirma\u00e7\u00f5es confusas podem tornar dif\u00edcil para a empresa acompanhar a terminologia apropriada para fazer o melhor investimento em IA.<\/span><\/p>\n

Para eliminar essa confus\u00e3o, vamos come\u00e7ar primeiro entendendo as diferen\u00e7as entre o Chatbots e o agente virtual. Em seguida, abordaremos a quest\u00e3o da IA espec\u00edfica do setor.<\/span><\/p>\n

Qual a diferen\u00e7a entre Chatbot e Assistente Virtual?<\/strong><\/h2>\n

\"Qual<\/p>\n

Um Chatbot \u00e9 um programa automatizado que funciona principalmente como uma interface de \u201caquisi\u00e7\u00e3o de informa\u00e7\u00f5es\u201d. Est\u00e1 programado para fazer uso de uma tecnologia de conversa\u00e7\u00e3o virtual conhecida como Processamento de Linguagem Natural (PNL), que permite interagir com os usu\u00e1rios, interpretar suas d\u00favidas, buscar informa\u00e7\u00f5es e responder de forma adequada, fornecendo artigos de base de conhecimento, perguntas frequentes, etc.<\/span><\/p>\n

Um agente virtual, tamb\u00e9m conhecido como assistente virtual ou assistente digital, \u00e9 um aplicativo que entende comandos de texto ou voz em linguagem natural e conclui tarefas para o usu\u00e1rio.<\/span><\/p>\n

Ao contr\u00e1rio de um Chatbot, um agente virtual n\u00e3o fornece simplesmente respostas de uma base de conhecimento pronta, mas executa uma tarefa espec\u00edfica para o usu\u00e1rio. Isso pode ser redefinir uma senha, adicionar o usu\u00e1rio a uma lista de distribui\u00e7\u00e3o, resolver um problema espec\u00edfico, fornecer acesso tempor\u00e1rio e assim por diante. E como ele conclui todas essas tarefas sem envolver agentes humanos, ele oferece resolu\u00e7\u00e3o r\u00e1pida de problemas, o que aprimora a experi\u00eancia do usu\u00e1rio e tamb\u00e9m permite que os departamentos de TI economizem em custos operacionais.<\/span><\/p>\n

Compreendendo a IA Horizontal e IA Vertical<\/strong><\/h2>\n

\"Compreendendo<\/span><\/h2>\n

Quando se trata de aplicativos empresariais de IA e de Processamento de Linguagem Natural (NLP), dois tipos principais est\u00e3o dispon\u00edveis: IA horizontal e IA vertical ou espec\u00edfica do setor.<\/span><\/p>\n

Em geral, os aplicativos de IA horizontal podem resolver uma ampla gama de problemas em muitos setores diferentes. Um exemplo disso seria um \u00fanico aplicativo de IA com um mecanismo NLP gen\u00e9rico que resolve consultas de funcion\u00e1rios para RH, Vendas, Opera\u00e7\u00f5es e outros departamentos.<\/span><\/p>\n

IA vertical e NLP, por outro lado, referem-se \u00e0 IA que \u00e9 altamente otimizada para resolver um problema espec\u00edfico apenas no setor interessado. Este tipo de IA usa dados da comunidade interessada para \u201ctreinar\u201d seus algoritmos e fornece insights exclusivos para ajudar a melhorar os resultados do suporte.<\/span><\/p>\n

N\u00e3o \u00e9 novidade que leva mais tempo para implementar AI Chatbot e agentes virtuais para TI quando o AI e o NLP subjacentes s\u00e3o gen\u00e9ricos, em compara\u00e7\u00e3o com os aplicativos de AI e NLP que s\u00e3o desenvolvidos especificamente para os processos de um s\u00f3 setor. No entanto, a ado\u00e7\u00e3o deste \u00faltimo tipo de aplicativo ocorre em uma escala muito maior quando colocado em funcionamento.<\/span><\/p>\n<\/div>

<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":10486,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[55,21],"tags":[],"class_list":["post-10291","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chatbot","category-rpa"],"yoast_head":"\nExiste diferen\u00e7a entre ChatBot e Assistente Virtual? - AutomationEdge<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/automationedge.com\/br\/blogs\/existe-diferenca-entre-chatbot-e-assistente-virtual\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Existe diferen\u00e7a entre ChatBot e Assistente Virtual? - AutomationEdge\" \/>\n<meta property=\"og:url\" content=\"https:\/\/automationedge.com\/br\/blogs\/existe-diferenca-entre-chatbot-e-assistente-virtual\/\" \/>\n<meta property=\"og:site_name\" content=\"AutomationEdge\" \/>\n<meta property=\"article:published_time\" content=\"2021-11-12T08:52:31+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-04-03T06:36:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/automationedge.com\/br\/wp-content\/uploads\/2023\/09\/imgpsh_fullsize_anim-28.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"540\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Fernando Baldin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Fernando Baldin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/automationedge.com\/br\/blogs\/existe-diferenca-entre-chatbot-e-assistente-virtual\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/automationedge.com\/br\/blogs\/existe-diferenca-entre-chatbot-e-assistente-virtual\/\"},\"author\":{\"name\":\"Fernando Baldin\",\"@id\":\"https:\/\/automationedge.com\/br\/#\/schema\/person\/ba976bfa53df6f59136ca9b6576db1bd\"},\"headline\":\"Existe diferen\u00e7a entre ChatBot e Assistente Virtual?\",\"datePublished\":\"2021-11-12T08:52:31+00:00\",\"dateModified\":\"2024-04-03T06:36:18+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/automationedge.com\/br\/blogs\/existe-diferenca-entre-chatbot-e-assistente-virtual\/\"},\"wordCount\":781,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/automationedge.com\/br\/blogs\/existe-diferenca-entre-chatbot-e-assistente-virtual\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/automationedge.com\/br\/wp-content\/uploads\/2023\/09\/imgpsh_fullsize_anim-28.webp\",\"articleSection\":[\"ChatBot\",\"RPA\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/automationedge.com\/br\/blogs\/existe-diferenca-entre-chatbot-e-assistente-virtual\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/automationedge.com\/br\/blogs\/existe-diferenca-entre-chatbot-e-assistente-virtual\/\",\"url\":\"https:\/\/automationedge.com\/br\/blogs\/existe-diferenca-entre-chatbot-e-assistente-virtual\/\",\"name\":\"Existe diferen\u00e7a entre ChatBot e Assistente Virtual? 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