{"id":10555,"date":"2024-04-03T06:25:41","date_gmt":"2024-04-03T06:25:41","guid":{"rendered":"https:\/\/automationedge.com\/br\/?p=10555"},"modified":"2024-04-03T06:35:00","modified_gmt":"2024-04-03T06:35:00","slug":"veloe-adocao-de-rpa-automacao","status":"publish","type":"post","link":"https:\/\/automationedge.com\/br\/blogs\/veloe-adocao-de-rpa-automacao\/","title":{"rendered":"Veloe avan\u00e7a cultura de automa\u00e7\u00e3o com ado\u00e7\u00e3o de RPA"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-1\"><p><span class=\"blogbody\"><strong>Empresa de solu\u00e7\u00f5es de mobilidade urbana conta agora com centro de opera\u00e7\u00f5es rob\u00f3ticas <\/strong><\/span><\/p>\n<p><span class=\"blogbody\">A Veloe, marca especializada em solu\u00e7\u00f5es de mobilidade urbana e gest\u00e3o de frotas, tem avan\u00e7ado o seu projeto de automa\u00e7\u00e3o dentro da empresa, com uma cultura orientada \u00e0 automatiza\u00e7\u00e3o de processos.<\/span><\/p>\n<p><span class=\"blogbody\">O tamanho da opera\u00e7\u00e3o da Veloe por si s\u00f3 j\u00e1 justifica a busca pela automa\u00e7\u00e3o. S\u00e3o mais de 2,5 milh\u00f5es de tags ativas, onde a empresa disponibiliza aos seus clientes acesso aos servi\u00e7os de passagem de cancelas em ped\u00e1gios e estacionamentos, valets, abastecimento de ve\u00edculos, entre outros, e s\u00e3o aceitas em todas as rodovias pedagiadas e mais de 2300 pontos em todo o pa\u00eds.<\/span><\/p>\n<p><span class=\"blogbody\">Em 2023, a empresa adotou o <strong>ROC \u2013 Proative Managed Robotic Operations Center<\/strong>, que contempla a habilita\u00e7\u00e3o do RPA da AutomationEdge, em escala. O projeto contou com a parceria da Proative, que colabora com a Veloe desde 2018.<\/span><\/p>\n<p><span class=\"blogbody\"><strong>Leia mais:<a href=\"https:\/\/itforum.com.br\/noticias\/cury-construtora-implementacao-rpa\/\"><span style=\"color: #2dabe1;\">Cury Construtora transforma processos financeiros com implementa\u00e7\u00e3o de RPA<\/span><\/a><\/strong><\/span><\/p>\n<p><span class=\"blogbody\"><strong>Fernanda Toscano, superintendente de TI da Veloe<\/strong>, destaca que a iniciativa de ado\u00e7\u00e3o de automa\u00e7\u00e3o na empresa surgiu a partir da implanta\u00e7\u00e3o da cultura de automatizar processos. \u201c<em>Na Veloe, implantamos essa cultura para que os nossos colaboradores possam focar em tarefas mais complexas e desenvolvam cada vez mais suas carreiras e imagina\u00e7\u00e3o. Assim, enxergamos uma grande oportunidade em usar rob\u00f4s para realizar atendimento de chamados, cujas a\u00e7\u00f5es eram padr\u00f5es e repetitivas, liberando o nosso time para elaborar mecanismos e inova\u00e7\u00f5es que reduzissem os chamados<\/em>\u201d, explica.<\/span><\/p>\n<p><span class=\"blogbody\">A Proative implantou um conjunto de rob\u00f4s e outros entrar\u00e3o em produ\u00e7\u00e3o em breve. Os rob\u00f4s atendem cerca de mil chamados por m\u00eas. Fernanda salienta que cada chamado, com atendimento humano, gasta em torno de 45 minutos para ser atendido. Desta forma, com o uso dos rob\u00f4s, cerca de 1.800 horas por m\u00eas s\u00e3o economizadas. \u201c<em>Ganhamos mais tempo para cuidar melhor do nosso cliente e focar na cria\u00e7\u00e3o e evolu\u00e7\u00e3o de solu\u00e7\u00f5es que facilitem a jornada e tragam estabilidade e qualidade aos nossos servi\u00e7os<\/em>\u201d, informa a executiva.<\/span><\/p>\n<p><span class=\"blogbody\">Entre os desafios da Veloe antes da contrata\u00e7\u00e3o do RPA, atender os chamados dentro de um SLA estabelecido, mantendo o padr\u00e3o e a qualidade do atendimento, ao mesmo tempo que buscavam evoluir a opera\u00e7\u00e3o, foi decisivo para a empresa fechar o neg\u00f3cio.<\/span><\/p>\n<p><span class=\"blogbody\">A Proative entregou um <strong>Centro de Opera\u00e7\u00f5es Rob\u00f3ticas<\/strong> para a Veloe, que demonstrou ser poss\u00edvel substituir o atendimento humano por rob\u00f4 em determinados tipos de chamados. \u201c<em>Al\u00e9m de apresentar a solu\u00e7\u00e3o, a Proative foi a respons\u00e1vel por implementar os rob\u00f4s e tamb\u00e9m por mant\u00ea-los dentro da nossa opera\u00e7\u00e3o. A empresa possui expertise em solu\u00e7\u00f5es rob\u00f3ticas e isso nos deu tranquilidade para implantar este modelo na Veloe<\/em>\u201d, ressalta Fernanda.<\/span><\/p>\n<p><span class=\"blogbody\">Fernanda destaca ainda, que o primeiro rob\u00f4 implantado atende cerca de 15% dos chamados abertos e mant\u00e9m o cumprimento de 100% do SLA, sendo que, no atendimento humano, o SLA girava em torno de 96%. \u201c<em>Al\u00e9m disso, temos 100% de assertividade na solu\u00e7\u00e3o dos chamados tratados pelo rob\u00f4<\/em>\u201d, completa a executiva.<\/span><\/p>\n<p><span class=\"blogbody\">Sobre a evolu\u00e7\u00e3o, a executiva destaca que sem d\u00favida, foram as principais beneficiadas com a implanta\u00e7\u00e3o da solu\u00e7\u00e3o. \u201c<em>Essa agilidade e assertividade no tratamento dos chamados reflete no \u00f3timo atendimento aos nossos clientes. E, de maneira indireta, nos ajuda a reduzir o n\u00famero de chamados, uma vez que os times passam a trabalhar em a\u00e7\u00f5es preventivas para evitar abertura de chamados. Aqui na Veloe, utilizamos a tecnologia em favor do cliente e contamos com parceiros, como a Proative, para nos ajudar na implanta\u00e7\u00e3o de ferramentas que viabilizam o uso da tecnologia<\/em>\u201d, explica a superintendente de TI.<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":10557,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21],"tags":[],"class_list":["post-10555","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-rpa"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Veloe avan\u00e7a cultura de automa\u00e7\u00e3o com ado\u00e7\u00e3o de RPA - AutomationEdge<\/title>\n<meta name=\"description\" content=\"Empresa de solu\u00e7\u00f5es de mobilidade urbana conta agora com centro de opera\u00e7\u00f5es rob\u00f3ticas\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itforum.com.br\/noticias\/veloe-adocao-de-rpa-automacao\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Veloe avan\u00e7a cultura de automa\u00e7\u00e3o com ado\u00e7\u00e3o de RPA - 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