Job Location: Mumbai
Designation- Senior Engineer
Experience: 3-5 years
Must Have- Technical Competencies
- Working experience as a Technical Support Engineer
- Core Java (Knowledge is fine or Working Exp)
- windows/Linux OS
- Trouble Shooting And Ticket Tracking
- Email writing and Communication
- Any Graduate.
Roles and Responsibilities-
- Candidate will be responsible to handle support desk to diagnose and troubleshoot RPA (Robotic Process Automation) software related issues.
- Highlight RPA code related issues, Issues related to source application which is automated, highlighting issues to product team.
- Candidate will use email and Ticketing tool applications to address issues. For more complex problems that require nuanced instruction, Candidate will contact clients via phone and/or provide clear, written instructions and technical manuals.