{"id":1050,"date":"2026-10-07T09:58:20","date_gmt":"2026-10-07T09:58:20","guid":{"rendered":"https:\/\/automationedge.com\/careers\/?post_type=awsm_job_openings&#038;p=1050"},"modified":"2026-10-14T06:36:34","modified_gmt":"2026-10-14T06:36:34","slug":"l2-automation-application-support-engineer","status":"publish","type":"awsm_job_openings","link":"https:\/\/automationedge.com\/careers\/jobs\/l2-automation-application-support-engineer\/","title":{"rendered":"L2 Automation &amp; Application Support Engineer"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\"><strong>Experience:<\/strong> 2\u20133 Years<br><strong>Shift:<\/strong> US Shift \u2013 9:00 PM to 6:00 AM IST<br><strong>Joining:<\/strong> Immediate Joiners Preferred<br><strong>Domain: <\/strong>Healthcare Automation \/ RPA \/ Application Support<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Role Overview<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We are looking for an experienced <strong>L2 Automation &amp; Application Support Engineer<\/strong> with strong hands-on experience in <strong>AutomationEdge<\/strong> and healthcare automation. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The L2 Engineer will be responsible for <strong>troubleshooting, fixing, testing, deploying, and supporting automation workflows in production<\/strong>. The role requires a strong understanding of both the <strong>technical automation platform<\/strong> and the <strong>healthcare business processes<\/strong> being automated.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The ideal candidate should be capable of independently investigating production issues, identifying the root cause, implementing workflow\/configuration fixes, validating the solution, and deploying the changes through the appropriate environments.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Key Responsibilities<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>AutomationEdge \/ Workflow Support<\/strong>\n<ul class=\"wp-block-list\">\n<li>Troubleshoot and resolve <strong>L2-level AutomationEdge workflow and bot execution issues<\/strong>.<\/li>\n\n\n\n<li>Analyze workflow execution logs, Process Studio logs, Agent logs, application logs, and error traces.<\/li>\n\n\n\n<li><strong>Fix workflow issues and configuration problems<\/strong> within L2 scope.<\/li>\n\n\n\n<li>Modify, test, and validate AutomationEdge workflows based on production incidents and business requirements.<\/li>\n\n\n\n<li>Deploy workflow fixes and configuration changes across <strong>DEV\/UAT\/PROD<\/strong> following the defined change-management process.<\/li>\n\n\n\n<li>Reprocess, replay, or recover failed transactions after resolving the underlying issue.<\/li>\n\n\n\n<li>Perform end-to-end validation after implementing fixes.<\/li>\n\n\n\n<li>Monitor workflow execution and identify recurring or potential failures.<\/li>\n\n\n\n<li>Troubleshoot issues related to <strong>AutomationEdge Agents, Controllers, schedules, credentials, queues, APIs, databases, and external integrations<\/strong>.<\/li>\n\n\n\n<li>Identify issues that require L3\/product-level intervention and provide complete technical details for escalation.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Healthcare Domain Support<\/strong>\n<ul class=\"wp-block-list\">\n<li>Develop a strong understanding of healthcare automation processes and the applications involved.<\/li>\n\n\n\n<li>Troubleshoot workflows involving healthcare systems such as:\n<ul class=\"wp-block-list\">\n<li><strong>EMR\/EHR systems<\/strong><\/li>\n\n\n\n<li><strong>Payer \/ Insurance systems<\/strong><\/li>\n\n\n\n<li><strong>Referral Intake and Referral Processing<\/strong><\/li>\n\n\n\n<li>Patient\/member information<\/li>\n\n\n\n<li>Eligibility and authorization workflows<\/li>\n\n\n\n<li>Claims and payer-related processes<\/li>\n\n\n\n<li>Provider and patient data<\/li>\n\n\n\n<li>Healthcare portals and web applications<\/li>\n\n\n\n<li>Document processing and data extraction<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Understand the end-to-end business process behind the automation rather than troubleshooting only from the technical\/log perspective.<\/li>\n\n\n\n<li>Understand the impact of workflow failures on healthcare transactions and prioritize incidents accordingly.<\/li>\n\n\n\n<li>Handle sensitive healthcare information appropriately and follow applicable security\/privacy requirements.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Database \/ API \/ Application Troubleshooting<\/strong>\n<ul class=\"wp-block-list\">\n<li>Perform SQL-based investigation and troubleshooting using databases such as <strong>PostgreSQL \/ MS SQL Server<\/strong>.<\/li>\n\n\n\n<li>Write and execute SQL queries to:\n<ul class=\"wp-block-list\">\n<li>Identify failed\/stuck transactions<\/li>\n\n\n\n<li>Validate workflow results<\/li>\n\n\n\n<li>Investigate data inconsistencies<\/li>\n\n\n\n<li>Check transaction status and processing history<\/li>\n\n\n\n<li>Support controlled data correction when authorized<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Troubleshoot <strong>REST APIs, web services, authentication, request\/response issues, and third-party integrations<\/strong>.<\/li>\n\n\n\n<li>Analyze HTTP status codes, API payloads, response errors, authentication failures, and integration issues.<\/li>\n\n\n\n<li>Troubleshoot UI-based automation issues involving browsers, web applications, XPath\/selectors, sessions, pop-ups, and application changes.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Incident Management \/ RCA<\/strong>\n<ul class=\"wp-block-list\">\n<li>Own L2 incidents from investigation through resolution.<\/li>\n\n\n\n<li>Perform detailed <strong>Root Cause Analysis (RCA)<\/strong> for recurring and critical incidents.<\/li>\n\n\n\n<li>Distinguish between:\n<ul class=\"wp-block-list\">\n<li>Workflow\/configuration issues<\/li>\n\n\n\n<li>Application issues<\/li>\n\n\n\n<li>Database issues<\/li>\n\n\n\n<li>API\/integration issues<\/li>\n\n\n\n<li>Infrastructure\/environment issues<\/li>\n\n\n\n<li>External application changes<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Provide clear technical updates, impact assessment, workaround, root cause, and resolution.<\/li>\n\n\n\n<li>Identify recurring issues and recommend permanent fixes.<\/li>\n\n\n\n<li>Create and maintain <strong>RCA documents, SOPs, troubleshooting guides, and knowledge-base articles<\/strong>.<\/li>\n\n\n\n<li>Contribute to L1 knowledge transfer and improve existing runbooks.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Collaboration<\/strong>\n<ul class=\"wp-block-list\">\n<li>Work closely with L1 Support, L3 Engineering, QA, DevOps\/Infrastructure, Database, and business teams.<\/li>\n\n\n\n<li>Support production deployments and post-deployment validation.<\/li>\n\n\n\n<li>Participate in incident bridges and provide technical updates to stakeholders.<\/li>\n\n\n\n<li>Assist L1 engineers with complex troubleshooting and knowledge transfer.<\/li>\n\n\n\n<li>Escalate issues with complete logs, reproduction steps, investigation findings, and attempted resolutions.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Required Technical Skills<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Mandatory<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>2\u20133 years of overall IT\/Application Support or Automation experience<\/strong><\/li>\n\n\n\n<li><strong>Minimum 2 years of hands-on AutomationEdge experience<\/strong><\/li>\n\n\n\n<li><strong>Minimum 1 year of experience working in the healthcare domain<\/strong><\/li>\n\n\n\n<li>Strong hands-on experience with <strong>AutomationEdge Process Studio \/ workflow development and troubleshooting<\/strong><\/li>\n\n\n\n<li>Ability to <strong>modify, fix, test, and deploy AutomationEdge workflows<\/strong><\/li>\n\n\n\n<li>Strong <strong>SQL and database troubleshooting<\/strong> skills<\/li>\n\n\n\n<li>Good understanding of <strong>REST APIs \/ Web Services<\/strong><\/li>\n\n\n\n<li>Experience troubleshooting <strong>UI\/Web-based automation<\/strong><\/li>\n\n\n\n<li>Strong application log and error analysis skills<\/li>\n\n\n\n<li>Experience in <strong>production support and incident management<\/strong><\/li>\n\n\n\n<li>Good understanding of <strong>RCA and problem management<\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Healthcare Domain Knowledge<\/strong>\n<ul class=\"wp-block-list\">\n<li>The candidate should have practical exposure to one or more of the following:<\/li>\n\n\n\n<li>EMR \/ EHR<\/li>\n\n\n\n<li>Payer \/ Insurance applications<\/li>\n\n\n\n<li>Referral Intake<\/li>\n\n\n\n<li>Referral Processing<\/li>\n\n\n\n<li>Patient\/member information<\/li>\n\n\n\n<li>Eligibility verification<\/li>\n\n\n\n<li>Authorization workflows<\/li>\n\n\n\n<li>Claims-related processes<\/li>\n\n\n\n<li>Provider information<\/li>\n\n\n\n<li>Healthcare portals<\/li>\n\n\n\n<li>Document management \/ OCR \/ data extraction<\/li>\n\n\n\n<li>Healthcare application integrations<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Strong preference for candidates who understand the business workflow behind the automation and can independently trace a transaction from intake \u2192 processing \u2192 downstream system \u2192 completion.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Good to Have<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Java \/ JavaScript \/ scripting knowledge<\/li>\n\n\n\n<li>Selenium or other UI automation experience<\/li>\n\n\n\n<li>Postman \/ API testing experience<\/li>\n\n\n\n<li>Experience with monitoring and alerting tools<\/li>\n\n\n\n<li>ITIL \/ incident and change management knowledge<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What We Expect from an L2 Engineer<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The L2 Engineer is expected to be more than a <strong>monitoring or ticket-resolution resource<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The candidate should be able to:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Investigate \u2192 Identify Root Cause \u2192 Fix \u2192 Test \u2192 Deploy \u2192 Validate \u2192 Document<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">An L2 Engineer should be capable of independently resolving most workflow-level production issues without immediately depending on L3\/Development teams.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Key Competencies<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Strong analytical and troubleshooting skills<\/li>\n\n\n\n<li>Ability to debug complex automation failures<\/li>\n\n\n\n<li>Good understanding of business and technical workflows<\/li>\n\n\n\n<li>Production ownership and accountability<\/li>\n\n\n\n<li>Good communication and stakeholder management<\/li>\n\n\n\n<li>Ability to work independently during US shifts<\/li>\n\n\n\n<li>Ability to prioritize critical healthcare production incidents<\/li>\n\n\n\n<li>Willingness to learn new healthcare applications and automation processes<\/li>\n\n\n\n<li>Strong documentation and knowledge-sharing skills<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Contact Person:<\/strong> <br><b>Nidhi Saraiya<\/b>&#8211; <a style=\"color:#336699;\" href=\"mailto:nidhi.saraiya@automationedge.com\">nidhi.saraiya@automationedge.com<\/a><br> <b>Rashmi Brahmane<\/b><a style=\"color:#336699;\" href=\"mailto:rashmi.brahmane_cw@automationedge.com\">&#8211; rashmi.brahmane_cw@automationedge.com<\/a><\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column job_contact_form is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center\"><strong>Apply for this position<\/strong><\/h3>\n\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1052-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"1052\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/careers\/wp-json\/wp\/v2\/awsm_job_openings\/1050\/#wpcf7-f1052-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1052\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1052-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-160\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name *\" value=\"\" type=\"text\" name=\"text-160\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"email-10\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email Id. *\" value=\"\" type=\"email\" name=\"email-10\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"tel-630\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone No. *\" value=\"\" type=\"tel\" name=\"tel-630\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"menu-754\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"menu-754\"><option value=\"Years Of Experience\">Years Of Experience<\/option><option value=\"2 Years\">2 Years<\/option><option value=\"3 Years\">3 Years<\/option><option value=\"3 Years +\">3 Years +<\/option><\/select><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"textarea-181\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Skill Sets *\" name=\"textarea-181\"><\/textarea><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"textarea-301\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Short Description About Your Current Profile *\" name=\"textarea-301\"><\/textarea><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-reexp\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Relevant Experience *\" value=\"\" type=\"text\" name=\"text-reexp\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-Current-CTC\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Current CTC *\" value=\"\" type=\"text\" name=\"text-Current-CTC\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-Expected-CTC\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Expected CTC *\" value=\"\" type=\"text\" name=\"text-Expected-CTC\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-Notice-Period\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Notice Period *\" value=\"\" type=\"text\" name=\"text-Notice-Period\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-Current-Location\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Current Location *\" value=\"\" type=\"text\" name=\"text-Current-Location\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"UploadCV\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file wpcf7-validates-as-required\" accept=\".filetypesjpg,.jpeg,.png,.gif,.pdf,.doc,.docx\" aria-required=\"true\" aria-invalid=\"false\" type=\"file\" name=\"UploadCV\" \/><\/span>\n<\/p>\n<center>\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Apply\" \/>\n\t<\/p>\n<\/center><div class=\"fusion-alert alert custom alert-custom fusion-alert-center wpcf7-response-output fusion-alert-capitalize alert-dismissable\" style=\"border-width:1px;\"><button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-hidden=\"true\">&times;<\/button><div class=\"fusion-alert-content-wrapper\"><span class=\"fusion-alert-content\"><\/span><\/div><\/div>\n<\/form>\n<\/div>\n\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Experience: 2\u20133 YearsShift: US Shift \u2013 9:00 PM to 6:00 AM ISTJoining: Immediate Joiners PreferredDomain: Healthcare Automation \/ RPA \/ Application Support Role Overview We are looking for an experienced L2 Automation &amp; Application Support Engineer with strong hands-on experience in AutomationEdge and healthcare automation. The L2 Engineer will be responsible for troubleshooting, fixing, testing, [&hellip;]<\/p>\n","protected":false},"author":1,"template":"","meta":[],"class_list":["post-1050","awsm_job_openings","type-awsm_job_openings","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>L2 Automation &amp; Application Support Engineer - Careers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/automationedge.com\/careers\/jobs\/l2-automation-application-support-engineer\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"L2 Automation &amp; Application Support Engineer - Careers\" \/>\n<meta property=\"og:description\" content=\"Experience: 2\u20133 YearsShift: US Shift \u2013 9:00 PM to 6:00 AM ISTJoining: Immediate Joiners PreferredDomain: Healthcare Automation \/ RPA \/ Application Support Role Overview We are looking for an experienced L2 Automation &amp; Application Support Engineer with strong hands-on experience in AutomationEdge and healthcare automation. 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