{"id":874,"date":"2026-06-09T06:11:43","date_gmt":"2026-06-09T06:11:43","guid":{"rendered":"https:\/\/automationedge.com\/careers\/?post_type=awsm_job_openings&#038;p=874"},"modified":"2026-06-09T06:11:46","modified_gmt":"2026-06-09T06:11:46","slug":"application-support-engineer","status":"publish","type":"awsm_job_openings","link":"https:\/\/automationedge.com\/careers\/jobs\/application-support-engineer\/","title":{"rendered":"Application Support Engineer \u2013 L1 (Level 1)"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\"><strong>Experience: <\/strong>0\u20132 Years<br><strong>Employment Type:<\/strong> Full-Time<br><strong>Work Mode:<\/strong> Work From Office (WFO)<br><strong>Education: <\/strong>B.E.\/B.Tech\/BCA\/B.Sc. (Computer Science\/IT) or equivalent<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We are looking for an enthusiastic Application Support Engineer \u2013 L1 to provide first-level technical and functional support for business applications. The ideal candidate will be responsible for incident handling, basic troubleshooting, application monitoring, and ensuring seamless user support while collaborating with L2\/L3 support teams.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong>Key Responsibilities<\/strong><\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>User &amp; Incident Support<\/strong>\n<ul class=\"wp-block-list\">\n<li>Act as the first point of contact for application-related issues via ticketing system, email, chat, or phone.<\/li>\n\n\n\n<li>Diagnose and resolve Level-1 application issues using standard operating procedures (SOPs) and knowledge base articles.<\/li>\n\n\n\n<li>Log, categorize, and track incidents through the ITSM tool (Zoho or similar platforms).<\/li>\n\n\n\n<li>Escalate unresolved or critical issues to L2\/L3 teams with complete analysis and documentation.<\/li>\n\n\n\n<li>Ensure timely updates and communication with end users until issue resolution.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Technical Troubleshooting<\/strong>\n<ul class=\"wp-block-list\">\n<li>Troubleshoot application login issues, UI-related problems, and application availability.<\/li>\n\n\n\n<li>Perform basic troubleshooting such as browser cache clearing, configuration validation, and user access verification.<\/li>\n\n\n\n<li>Restart services and perform predefined operational tasks as per runbooks.<\/li>\n\n\n\n<li>Validate user permissions and configuration-related issues.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Monitoring &amp; Operations<\/strong>\n<ul class=\"wp-block-list\">\n<li>Monitor application health, scheduled jobs, integrations, dashboards, and system alerts.<\/li>\n\n\n\n<li>Acknowledge alerts and execute predefined corrective actions.<\/li>\n\n\n\n<li>Support daily operational activities to ensure application availability and performance.<\/li>\n\n\n\n<li>Generate daily and weekly support status reports.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Documentation &amp; Process Compliance<\/strong>\n<ul class=\"wp-block-list\">\n<li>Maintain knowledge base articles, SOPs, and troubleshooting documentation.<\/li>\n\n\n\n<li>Document incidents and resolutions accurately following ITIL best practices.<\/li>\n\n\n\n<li>Contribute to continuous improvement of support processes and documentation.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong>Required Skills<\/strong><\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Basic understanding of SQL and database queries for data validation.<\/li>\n\n\n\n<li>Familiarity with Windows operating system commands and basic server concepts.<\/li>\n\n\n\n<li>Knowledge of structured troubleshooting methodologies.<\/li>\n\n\n\n<li>Understanding of ITSM tools (Zoho Desk, ServiceNow, JIRA, or similar platforms).<\/li>\n\n\n\n<li>Strong analytical, communication, and customer support skills.<\/li>\n\n\n\n<li>Ability to prioritize tasks and work effectively in a support environment.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong>Good to Have<\/strong><\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Basic understanding of RPA\/Automation tools.<\/li>\n\n\n\n<li>Knowledge of Java and Selenium Automation fundamentals.<\/li>\n\n\n\n<li>Exposure to application deployment or release management processes.<\/li>\n\n\n\n<li>Understanding of REST APIs or web services is an added advantage.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong>Preferred Candidate Profile<\/strong><\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>0\u20132 years of experience in Application Support or Technical Support.<\/li>\n\n\n\n<li>Strong willingness to learn and grow in enterprise application support.<\/li>\n\n\n\n<li>Excellent problem-solving and interpersonal skills.<\/li>\n\n\n\n<li>Ability to work independently as well as collaboratively with cross-functional teams.<\/li>\n\n\n\n<li>Flexible to work in rotational shifts if required.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Contact Person:<\/strong>&nbsp;Nidhi Saraiya<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Email:<\/strong>&nbsp;<a href=\"mailto:nidhi.saraiya@automationedge.com\" target=\"_blank\" rel=\"noreferrer noopener\" style=\"color:#336699;\">nidhi.saraiya@automationedge.com<\/a><\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column job_contact_form is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center\"><strong>Apply for this positions<\/strong><\/h2>\n\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1002-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"1002\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/careers\/wp-json\/wp\/v2\/awsm_job_openings\/874\/#wpcf7-f1002-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"1002\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0.6\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1002-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-160\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name *\" value=\"\" type=\"text\" name=\"text-160\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"email-10\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email Id. *\" value=\"\" type=\"email\" name=\"email-10\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"tel-630\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone No. *\" value=\"\" type=\"tel\" name=\"tel-630\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"menu-754\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"menu-754\"><option value=\"Years Of Experience\">Years Of Experience<\/option><option value=\"Fresher\">Fresher<\/option><option value=\"1 Years\">1 Years<\/option><option value=\"2 Years\">2 Years<\/option><option value=\"2 Years +\">2 Years +<\/option><\/select><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"textarea-181\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Skill Sets *\" name=\"textarea-181\"><\/textarea><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"textarea-301\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Short Description About Your Current Profile *\" name=\"textarea-301\"><\/textarea><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-reexp\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Relevant Experience *\" value=\"\" type=\"text\" name=\"text-reexp\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-Current-CTC\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Current CTC *\" value=\"\" type=\"text\" name=\"text-Current-CTC\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-Expected-CTC\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Expected CTC *\" value=\"\" type=\"text\" name=\"text-Expected-CTC\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-Notice-Period\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Notice Period *\" value=\"\" type=\"text\" name=\"text-Notice-Period\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-Current-Location\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Current Location *\" value=\"\" type=\"text\" name=\"text-Current-Location\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"UploadCV\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file wpcf7-validates-as-required\" accept=\".filetypesjpg,.jpeg,.png,.gif,.pdf,.doc,.docx\" aria-required=\"true\" aria-invalid=\"false\" type=\"file\" name=\"UploadCV\" \/><\/span>\n<\/p>\n<center>\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Apply\" \/>\n\t<\/p>\n<\/center><div class=\"fusion-alert alert custom alert-custom fusion-alert-center wpcf7-response-output fusion-alert-capitalize alert-dismissable\" style=\"border-width:1px;\"><button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-hidden=\"true\">&times;<\/button><div class=\"fusion-alert-content-wrapper\"><span class=\"fusion-alert-content\"><\/span><\/div><\/div>\n<\/form>\n<\/div>\n\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Experience: 0\u20132 YearsEmployment Type: Full-TimeWork Mode: Work From Office (WFO)Education: B.E.\/B.Tech\/BCA\/B.Sc. (Computer Science\/IT) or equivalent We are looking for an enthusiastic Application Support Engineer \u2013 L1 to provide first-level technical and functional support for business applications. The ideal candidate will be responsible for incident handling, basic troubleshooting, application monitoring, and ensuring seamless user support while [&hellip;]<\/p>\n","protected":false},"author":1,"template":"","meta":[],"class_list":["post-874","awsm_job_openings","type-awsm_job_openings","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Application Support Engineer \u2013 L1 (Level 1) - Careers<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Application Support Engineer \u2013 L1 (Level 1) - Careers\" \/>\n<meta property=\"og:description\" content=\"Experience: 0\u20132 YearsEmployment Type: Full-TimeWork Mode: Work From Office (WFO)Education: B.E.\/B.Tech\/BCA\/B.Sc. 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