AutomationEdge drives service availability at Smart Dubai Government by automating the supplier creation process

Smart Dubai Government (SDG) being a federal organization, receives a high number of supplier creation requests. The process of creating the supplier in the E-business suite application of SDG was tedious and manual, and moreover, the procedure followed to create a supplier was not uniform leading to data inconsistencies.

Since the supplier creation process was human dependent, the service availability was only during the office hours, leading to high business response time. Manually creating suppliers in the system was also error-prone and time-consuming.