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Why Has “Shift Left” Failed In ITSM And How Can It Be Reversed?

The common expectations of the customers who have invested in IT Service Management systems are to resolve the tickets as quickly as possible and with reduced cost. What is Shift Left approach in ITSM? This approach involves the resolution of tickets by frontline less expensive support technicians and also the support [...]

By |2020-08-12T12:53:28+00:00August 11th, 2020|Digital Enterprise, IT Automation, RPA|

How RPA is Impacting Today’s Enterprise Workplace

"Today, companies of all sizes understand the need and value of automating the basic and core business processes that were unacceptable to be automated, but our future workforce would want all possible integration and automation at an enterprise level”. As all the companies are becoming more and more competitive and also [...]

By |2020-08-12T13:13:36+00:00April 23rd, 2018|Digital Enterprise, IT Automation, RPA|

Selecting The Right RPA Tool, Doing It Right The First Time

RPA is rapidly growing market with technologies that are still unknown to many potential buyers regarding solutions, features, supporting frameworks, commercials and deployment models etc. Selection of RPA tool should be based on your business requirement, required features, application compatibility with the tool and expected outcomes, etc. While using RPA tool, [...]

By |2020-08-12T12:38:10+00:00February 27th, 2018|Digital Enterprise, RPA|

Smart Dubai Government wins 3 awards at the ‘.Gov’ Magazine’s Annual Government ICT Achievements Awards

Dubai, May 18, 2017 The awards included the 'G2G Service of the Year' for Robotic Agent and 'G2C Service of the Year' for AI service Saad, as well as the 'Leadership in Digital Transformation Award' for H.E. Dr. Aisha bint Butti bin Bishr. Attended by more than 200 government official and [...]

By |2020-08-12T12:22:46+00:00May 24th, 2017|Awards, Digital Enterprise, RPA|

AutomationEdge in Remedyforce Technology Ecosystem

AutomationEdge has rich integration with Remedyforce service desk. We have wizard to integrate Remedyforce forms and fields with automation actions – no coding or development needed to exploits ready automation actions bundled with AutomationEdge. We are glad to see that BMC has included us in Technology Ecosystem of Remedyforce. The related [...]

By |2020-08-12T12:13:39+00:00March 21st, 2016|Digital Enterprise, IT Automation|

Shift Left Strategy, Self-service and Automation

Shift Left is about moving higher cost services delivery channels to lower cost delivery channels. Automation along with self-service can be the best delivery channel – lower in cost and higher is customer satisfaction due to faster speed of response and lesser errors. Password reset can be one of the first [...]

By |2020-08-12T11:38:37+00:00February 10th, 2016|Digital Enterprise, RPA|

Value of IT automation – Cost Reduction, Faster Speed of Response to Business and Reduced Risk

IT teams and IT outsourcers keep on adding resources and costs to handle current and future demand from IT. Most of the IT budget goes in keeping the lights on and most of that budget is consumed in IT manpower. How can IT organizations meet the challenge of delivering value at [...]

By |2020-08-12T11:34:24+00:00February 10th, 2016|Digital Enterprise, IT Automation|
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