Most of the organizations are focusing on their path of digital transformation to scale their business. To stay competitive, they can provide quality service to their customer with the intelligent service desk.Today, everywhere we can see the usage of conversational AI and virtual agents as they are doing flight booking, setting a [...]
The common expectations of the customers who have invested in IT Service Management systems are to resolve the tickets as quickly as possible and with reduced cost. What is Shift Left approach in ITSM? This approach involves the resolution of tickets by frontline less expensive support technicians and also the support [...]
The massive transition in the functioning of businesses in the recent years due to digital transformation has led to the rapid adoption of advanced technological solutions by companies for their survival. When the market around you is running at the pace of light, you cannot afford to spend days and hours on [...]
Within the first few months of 2020, the COVID-19 crisis has assumed pandemic proportions. Worse, it is a pandemic that shows no signs of tapering off anytime soon. Amidst this crisis, organizational leaders and managers must accept that what we once considered ‘normal life’ or ‘normal business’ is now a thing [...]
Since the time Gartner introduced and enlisted Hyperautomation as the number one Strategic Technology Trends for 2020, it has been the talk of the town. Simply put, Hyperautomation is moving beyond automating just the functional, tactical needs of an organization and focusing on more integrated and strategic needs of the enterprise. [...]
Who thought that one day we'd have entirely remote teams? - No one. Since COVID-19 hit us and the impacts are being felt by humans isolating, fighting and surviving - remote working is not just a trend, but a reality for everyone. While all departments do follow processes and ways of working, [...]
Quite recently, Gartner shared a reprint on the necessity for the enterprise architecture and technology innovation leaders to look beyond Robotic process automation (RPA) and target on delivering end-to-end automation. This is more of a strategically defined approach and the focus lies on both the tactical and strategic goals of an Enterprise. [...]
Right now, everything in the WORLD has stopped and everyone is talking about COVID-19 and its impact on the business and the economy. Thought leaders think, it’ll surpass the impact caused by 2008 slowdown. As a matter of the fact, price one of the important commodities in running economies i.e. oil (Live [...]
The Quarantine period has just started and we see many companies and professionals continuing their work from Home Office. What appears to be a simple physical change, leads to a series of actions developed by the IT Department. From the hardware part to the access and registration into internal systems, all of [...]
In the competitive and highly regulated industries, companies need to utilize every opportunity to stay ahead of the competition. IT administrators are doing the same tasks again and again. They are frustrated by their increasing workload, and they don’t have any challenging or rewarding work. AI-powered IT Automation is an innovative [...]
