{"id":11045,"date":"2020-06-24T07:28:20","date_gmt":"2020-06-24T07:28:20","guid":{"rendered":"https:\/\/aespanishprd.wpengine.com\/?p=11045"},"modified":"2020-08-12T13:31:11","modified_gmt":"2020-08-12T13:31:11","slug":"it-support-during-covid-19","status":"publish","type":"post","link":"https:\/\/automationedge.com\/es\/blogs\/it-support-during-covid-19\/","title":{"rendered":"IT Support During COVID-19: How to Stay Sane in a Crazy World!"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:-40px;margin-bottom:-40px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-sharing-box fusion-sharing-box-1 boxed-icons\" style=\"background-color:#f6f6f6;margin-top:60px;\" data-title=\"IT Support During Covid-19 : How to Stay Sane In A Crazy World | AutomationEdge\" data-description=\"IT team is going through insane time during COVID-19 impacting entire organization. Article explains how automation keeps IT Support sane during Covid-19.\" data-link=\"https:\/\/aespanishprd.wpengine.com\/it-support-during-covid-19\/\"><h4 class=\"tagline\" style=\"color:#333333;\">Share This Story, Choose Your Platform!<\/h4><div class=\"fusion-social-networks sharingbox-shortcode-icon-wrapper sharingbox-shortcode-icon-wrapper-1 boxed-icons\"><span><a href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Faespanishprd.wpengine.com%2Fit-support-during-covid-19%2F&amp;t=IT%20Support%20During%20Covid-19%20%3A%20How%20to%20Stay%20Sane%20In%20A%20Crazy%20World%20%7C%20AutomationEdge\" target=\"_blank\" title=\"Facebook\" aria-label=\"Facebook\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Facebook\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-facebook fusion-icon-facebook\" style=\"color:#ffffff;background-color:#3b5998;border-color:#3b5998;border-radius:4px;\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/twitter.com\/share?text=IT%20Support%20During%20Covid-19%20%3A%20How%20to%20Stay%20Sane%20In%20A%20Crazy%20World%20%7C%20AutomationEdge&amp;url=https%3A%2F%2Faespanishprd.wpengine.com%2Fit-support-during-covid-19%2F\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Twitter\" aria-label=\"Twitter\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Twitter\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-twitter fusion-icon-twitter\" style=\"color:#ffffff;background-color:#55acee;border-color:#55acee;border-radius:4px;\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/www.linkedin.com\/shareArticle?mini=true&amp;url=https%3A%2F%2Faespanishprd.wpengine.com%2Fit-support-during-covid-19%2F&amp;title=IT%20Support%20During%20Covid-19%20%3A%20How%20to%20Stay%20Sane%20In%20A%20Crazy%20World%20%7C%20AutomationEdge&amp;summary=IT%20team%20is%20going%20through%20insane%20time%20during%20COVID-19%20impacting%20entire%20organization.%20Article%20explains%20how%20automation%20keeps%20IT%20Support%20sane%20during%20Covid-19.\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"LinkedIn\" aria-label=\"LinkedIn\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"LinkedIn\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin fusion-icon-linkedin\" style=\"color:#ffffff;background-color:#0077b5;border-color:#0077b5;border-radius:4px;\" aria-hidden=\"true\"><\/i><\/a><\/span><\/div><\/div><style type=\"text\/css\">.fusion-sharing-box-1 h4{margin-bottom:0 !important;}.fusion-sharing-box-1{flex-direction:row !important;}@media only screen and (max-width:1024px){.fusion-sharing-box-1 h4{margin-right:0.5em !important;margin-bottom:0 !important;}.sharingbox-shortcode-icon-wrapper-1{width:auto !important;justify-content:flex-end !important;}.fusion-sharing-box-1{align-items:center !important;} }@media only screen and (max-width:640px){.fusion-sharing-box-1{flex-direction:row !important;align-items:center !important;}.fusion-sharing-box-1 h4{margin-right:0.5em !important;margin-bottom:0 !important;}.sharingbox-shortcode-icon-wrapper-1{width:auto !important;justify-content:space-between !important;} }<\/style><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-1\" style=\"transform:translate3d(0,0,0);\"><p><span class=\"blogbody\">Within the first few months of 2020, the <strong>COVID-19<\/strong> crisis has assumed pandemic proportions. Worse, it is a pandemic that shows no signs of tapering off anytime soon. <\/span><\/p>\n<p><span class=\"blogbody\">Amidst this crisis, organizational leaders and managers must accept that what we once considered \u2018normal life\u2019 or \u2018normal business\u2019 is now a thing of the past. Moreover, they need to be prepared to deal with the repercussions of this \u2018new normal\u2019 if they want to continue to keep their firms afloat and their people productive.<\/span><br \/>\n<span class=\"blogbody\">One such serious repercussion is being felt by the <strong>IT departments<\/strong> of organizations everywhere. To help manage the contagion and to ensure that they comply with national lockdown rules, organizations have adopted \u2018remote work\u2019 models and moved their employees from shared office spaces to their own homes.<\/span><br \/>\n<span class=\"blogbody\">This has increased the pressure on IT departments to make the transition as smooth as possible, both for employees and for the organization. This means ensuring that employees have remote access to all necessary applications, systems and devices, managing bandwidth demand spikes with minimal downtime, while also maintaining network (and organizational!) security at all times.<\/span><br \/>\n<span class=\"blogbody\">In many organizations, <strong>IT support<\/strong> teams are also tasked with the responsibility of training the workforce on new ways to access systems remotely so they can remain productive and efficient.<\/span><\/p>\n<p><span class=\"blogbody\" style=\"font-size: 24px;\"><strong>All these responsibilities are often overwhelming for IT staff, especially when other non-negotiable factors are added to the mix: <\/strong><\/span><\/p>\n<ol class=\"blogbody\" type=\"i\">\n<li>The number of tickets cannot be reduced<\/li>\n<li>Compromising on SLAs is not an option<\/li>\n<li>Budget increases are impossible.<\/li>\n<\/ol>\n<p><span class=\"blogbody\">So what can be done to minimize the pain and maximize the results for IT?<\/span><\/p>\n<p><span class=\"blogbody\">The answer: <span style=\"color: #2baae1;\"><a style=\"color: #2baae1;\" href=\"https:\/\/aespanishprd.wpengine.com\/it-automation\/\" target=\"_blank\" rel=\"noopener noreferrer\"><em><strong>AI-powered IT Process Automation<\/strong>.<\/em><\/a><\/span><\/span><\/p>\n<p><span class=\"blogbody\"><span style=\"color: #2baae1;\"><a style=\"color: #2baae1;\" href=\"https:\/\/aespanishprd.wpengine.com\/it-automation\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\" wp-image-11046 aligncenter\" src=\"https:\/\/aespanishprd.wpengine.com\/wp-content\/uploads\/2020\/06\/What-is-AI-for-IT.gif\" alt=\"Virtual Assistant with Artificial Intelligence for IT Automation \" width=\"560\" height=\"376\" \/><\/a><\/span><\/span><\/p>\n<p><span class=\"blogbody\">There are multiple ways to harness the power of <span style=\"color: #2baae1;\"><strong><a style=\"color: #2baae1;\" href=\"https:\/\/aespanishprd.wpengine.com\/how-ai-with-it-automation-can-transform-towards-digital-innovation\/\" target=\"_blank\" rel=\"noopener noreferrer\">Artificial Intelligence to automate IT<\/a><\/strong><\/span> processes, particularly if they are rule-based, high-volume, repetitive, and require little to no human judgment or decision-making.<\/span><\/p>\n<p><span class=\"blogbody\">These include processes and requests like VPN access, password reset for business applications and IT systems, user provisioning and access control, and mobile device registration.<\/span><\/p>\n<p><span class=\"blogbody\">So instead of your L0\/L1\/L2 teams manually handling user-generated tickets for these processes, you can introduce automation into the system with a <strong>self-service web portal<\/strong> or with a \u2018<a href=\"https:\/\/aespanishprd.wpengine.com\/enterprise-chatbot\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong><span style=\"color: #2baae1;\">AI Chatbot<\/span><\/strong><\/a>\u2019. The latter can \u2018talk\u2019 to users and provide relevant information like FAQs and knowledge-based articles. <\/span><\/p>\n<p><span class=\"blogbody\">Such \u2018automated fulfilment\u2019 can significantly reduce turnaround times and empower support staff to focus on more business-critical tasks.<\/span><\/p>\n<p><strong><span class=\"blogbody\"><b>[Also Read:\u00a0<span style=\"color: #2baae1;\"><a style=\"color: #2baae1;\" href=\"https:\/\/aespanishprd.wpengine.com\/6-ways-to-successfully-manage-remote-it-team\/\" target=\"_blank\" rel=\"noopener noreferrer\">6 Ways To Successfully Manage Remote IT Team<\/a><\/span>]<\/b><\/span><\/strong><\/p>\n<p><span class=\"blogbody\">Deploying a <strong>Virtual Assistant<\/strong> with <strong>Chatbot<\/strong> and <span style=\"color: #2baae1;\"><strong><a style=\"color: #2baae1;\" href=\"https:\/\/aespanishprd.wpengine.com\/intelligent-automation-technologies-to-have-most-impact-on-digital-businesses-in-2019\/\" target=\"_blank\" rel=\"noopener noreferrer\">intelligent automation technology<\/a><\/strong><\/span> can help reduce the number and frequency of support-related phone calls, easing the burden on IT operations and also improving user experiences.<\/span><\/p>\n<p><span class=\"blogbody\">If users want to raise tickets via email, automation can allow that as well. With the help of <strong>Natural Language Processing<\/strong>, a type of AI technology, email \u2018bots\u2019 can recognize, interpret and understand user requests written in their natural language, and automatically create service desk tickets in the system. Other bots can automatically assign these tickets to the relevant agent or team of agents.<\/span><\/p>\n<p><span class=\"blogbody\">Intelligent IT operations with <strong><span style=\"color: #2baae1;\"><a style=\"color: #2baae1;\" href=\"https:\/\/automationedge.ai\/\" target=\"_blank\" rel=\"noopener noreferrer\">artificial intelligence<\/a><\/span><\/strong> offer a number of benefits that will endure long after the COVID-19 crisis is a thing of the past. Want to make it work for your organization? <\/span><\/p>\n<p><span class=\"blogbody\"><strong>To learn more, <span style=\"color: #2baae1;\"><a style=\"color: #2baae1;\" href=\"https:\/\/aespanishprd.wpengine.com\/it-robotic-process-automation-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">request a demo here!<\/a><\/span><\/strong><\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":141,"featured_media":11047,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[50],"tags":[171],"class_list":["post-11045","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-it-automation","tag-it-support-during-covid-19"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>IT Support During Covid-19 : How to Stay Sane In A Crazy World | AutomationEdge<\/title>\n<meta name=\"description\" content=\"IT team is going through insane time during COVID-19 impacting entire organization. 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