{"id":11100,"date":"2020-07-02T09:37:11","date_gmt":"2020-07-02T09:37:11","guid":{"rendered":"https:\/\/aespanishprd.wpengine.com\/?p=11100"},"modified":"2020-08-12T13:19:53","modified_gmt":"2020-08-12T13:19:53","slug":"what-is-the-difference-between-chatbot-and-virtual-assistant","status":"publish","type":"post","link":"https:\/\/automationedge.com\/es\/blogs\/what-is-the-difference-between-chatbot-and-virtual-assistant\/","title":{"rendered":"Chatbot And Virtual Assistant, Are They Different?"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:-40px;margin-bottom:-40px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-sharing-box fusion-sharing-box-1 boxed-icons\" style=\"background-color:#f6f6f6;margin-top:60px;\" data-title=\"Chatbot And Virtual Assistant, Are They Different? | AutomationEdge\" data-description=\"A Chatbot and Virtual Assistant are vastly varied in terms of scope and capability. Find out here what is the difference between ChatBot and Virtual Assistant?\" data-link=\"https:\/\/aespanishprd.wpengine.com\/what-is-the-difference-between-chatbot-and-virtual-assistant\/\"><h4 class=\"tagline\" style=\"color:#333333;\">Share This Story, Choose Your Platform!<\/h4><div class=\"fusion-social-networks sharingbox-shortcode-icon-wrapper sharingbox-shortcode-icon-wrapper-1 boxed-icons\"><span><a href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Faespanishprd.wpengine.com%2Fwhat-is-the-difference-between-chatbot-and-virtual-assistant%2F&amp;t=Chatbot%20And%20Virtual%20Assistant%2C%20Are%20They%20Different%3F%20%7C%20AutomationEdge\" target=\"_blank\" title=\"Facebook\" aria-label=\"Facebook\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Facebook\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-facebook fusion-icon-facebook\" style=\"color:#ffffff;background-color:#3b5998;border-color:#3b5998;border-radius:4px;\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/twitter.com\/share?text=Chatbot%20And%20Virtual%20Assistant%2C%20Are%20They%20Different%3F%20%7C%20AutomationEdge&amp;url=https%3A%2F%2Faespanishprd.wpengine.com%2Fwhat-is-the-difference-between-chatbot-and-virtual-assistant%2F\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Twitter\" aria-label=\"Twitter\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Twitter\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-twitter fusion-icon-twitter\" style=\"color:#ffffff;background-color:#55acee;border-color:#55acee;border-radius:4px;\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/www.linkedin.com\/shareArticle?mini=true&amp;url=https%3A%2F%2Faespanishprd.wpengine.com%2Fwhat-is-the-difference-between-chatbot-and-virtual-assistant%2F&amp;title=Chatbot%20And%20Virtual%20Assistant%2C%20Are%20They%20Different%3F%20%7C%20AutomationEdge&amp;summary=A%20Chatbot%20and%20Virtual%20Assistant%20are%20vastly%20varied%20in%20terms%20of%20scope%20and%20capability.%20Find%20out%20here%20what%20is%20the%20difference%20between%20ChatBot%20and%20Virtual%20Assistant%3F\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"LinkedIn\" aria-label=\"LinkedIn\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"LinkedIn\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin fusion-icon-linkedin\" style=\"color:#ffffff;background-color:#0077b5;border-color:#0077b5;border-radius:4px;\" aria-hidden=\"true\"><\/i><\/a><\/span><\/div><\/div><style type=\"text\/css\">.fusion-sharing-box-1 h4{margin-bottom:0 !important;}.fusion-sharing-box-1{flex-direction:row !important;}@media only screen and (max-width:1024px){.fusion-sharing-box-1 h4{margin-right:0.5em !important;margin-bottom:0 !important;}.sharingbox-shortcode-icon-wrapper-1{width:auto !important;justify-content:flex-end !important;}.fusion-sharing-box-1{align-items:center !important;} }@media only screen and (max-width:640px){.fusion-sharing-box-1{flex-direction:row !important;align-items:center !important;}.fusion-sharing-box-1 h4{margin-right:0.5em !important;margin-bottom:0 !important;}.sharingbox-shortcode-icon-wrapper-1{width:auto !important;justify-content:space-between !important;} }<\/style><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-1\" style=\"transform:translate3d(0,0,0);\"><p><span class=\"blogbody\">Artificial Intelligence is making huge waves in virtually every industry around the world. The idea that technology can directly interact with customers, give them the information they need and even address some of their challenges are both intriguing and exciting. <\/span><\/p>\n<p><span class=\"blogbody\">Consequently, terms like <span style=\"color: #2baae1;\"><a style=\"color: #2baae1;\" href=\"https:\/\/aespanishprd.wpengine.com\/enterprise-chatbot\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>AI Chatbots<\/strong><\/a><\/span>, Robot, and Virtual Agent (Assistant) are floating around in cyberspace with increasing regularity. But what do they really mean? And are they all the same thing?<\/span><\/p>\n<p><span class=\"blogbody\">Some <strong>Chatbot<\/strong> claim that they\u2019re <strong>Virtual Assistants<\/strong>. Others boast that their AI capabilities are perfectly suited to a certain industry or vertical. These confusing claims can make it difficult for businesses to keep up with the appropriate terminology in order to make the best possible AI investment.<\/span><\/p>\n<p><span class=\"blogbody\">To eliminate this confusion, let\u2019s start with first understanding the differences between Chatbot and virtual agent. Then we will tackle the issue of industry-specific AI.<\/span><\/p>\n<p><span class=\"blogbody\" style=\"font-size: 24px;\"><strong>What Is The Difference Between Chatbot And Virtual Agent?<\/strong><\/span><\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-11106 aligncenter\" src=\"https:\/\/aespanishprd.wpengine.com\/wp-content\/uploads\/2020\/07\/What-is-diffrent-ChatBot-AI_3.jpg\" alt=\"Different technology and features in Chatbots and Virtual Agent \" width=\"800\" height=\"450\" srcset=\"https:\/\/automationedge.com\/es\/wp-content\/uploads\/2020\/07\/What-is-diffrent-ChatBot-AI_3-200x113.jpg 200w, https:\/\/automationedge.com\/es\/wp-content\/uploads\/2020\/07\/What-is-diffrent-ChatBot-AI_3-300x169.jpg 300w, https:\/\/automationedge.com\/es\/wp-content\/uploads\/2020\/07\/What-is-diffrent-ChatBot-AI_3-400x225.jpg 400w, https:\/\/automationedge.com\/es\/wp-content\/uploads\/2020\/07\/What-is-diffrent-ChatBot-AI_3-600x338.jpg 600w, https:\/\/automationedge.com\/es\/wp-content\/uploads\/2020\/07\/What-is-diffrent-ChatBot-AI_3-768x432.jpg 768w, https:\/\/automationedge.com\/es\/wp-content\/uploads\/2020\/07\/What-is-diffrent-ChatBot-AI_3.jpg 800w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p><span class=\"blogbody\">A Chatbot is an automated program that mainly functions as an \u2018information acquisition\u2019 interface. It is programmed to make use of a<strong> virtual conversation<\/strong> technology known as <strong>Natural Language Processing (NLP)<\/strong>, which enables it to interact with users, interpret their queries, search for information and respond appropriately by providing knowledgebase articles, FAQs, etc.<\/span><br \/>\n<span class=\"blogbody\">A virtual agent, also known as a <strong>virtual assistant or digital assistant<\/strong>, is an application program that understands natural language voice commands and completes tasks for the user. <\/span><\/p>\n<p><span class=\"blogbody\">Unlike a Chatbot, a virtual agent does not simply provide answers from a readymade knowledge base, but performs a specific task for the user. This could be resetting a password, adding the user to a distribution list, resolving a particular issue, providing temporary USB access, and so on. And because it completes all these tasks without involving human agents, it provides quick issue resolution, which enhances user experience and also enables IT departments to save on operating costs.<\/span><\/p>\n<p><strong><span class=\"blogbody\"><b>[Also Read:\u00a0<span style=\"color: #2baae1;\"><a style=\"color: #2baae1;\" href=\"https:\/\/aespanishprd.wpengine.com\/how-ai-with-it-automation-can-transform-towards-digital-innovation\/\" target=\"_blank\" rel=\"noopener noreferrer\">How AI with IT Automation can transform <span style=\"color: #2baae1;\">towards<\/span> Digital Innovation<\/a><\/span>]<\/b><\/span><\/strong><\/p>\n<p><span class=\"blogbody\" style=\"font-size: 24px;\"><strong>Understanding the Underlying Technology: Horizontal AI vs. Specialized AI for IT?<\/strong><\/span><span class=\"blogbody\"><img decoding=\"async\" class=\"size-full wp-image-11107 aligncenter\" src=\"https:\/\/aespanishprd.wpengine.com\/wp-content\/uploads\/2020\/07\/What-is-diffrent-ChatBot-AI_2.jpg\" alt=\"Artificial Intelligence in IT\" width=\"800\" height=\"450\" srcset=\"https:\/\/automationedge.com\/es\/wp-content\/uploads\/2020\/07\/What-is-diffrent-ChatBot-AI_2-200x113.jpg 200w, https:\/\/automationedge.com\/es\/wp-content\/uploads\/2020\/07\/What-is-diffrent-ChatBot-AI_2-300x169.jpg 300w, https:\/\/automationedge.com\/es\/wp-content\/uploads\/2020\/07\/What-is-diffrent-ChatBot-AI_2-400x225.jpg 400w, https:\/\/automationedge.com\/es\/wp-content\/uploads\/2020\/07\/What-is-diffrent-ChatBot-AI_2-600x338.jpg 600w, https:\/\/automationedge.com\/es\/wp-content\/uploads\/2020\/07\/What-is-diffrent-ChatBot-AI_2-768x432.jpg 768w, https:\/\/automationedge.com\/es\/wp-content\/uploads\/2020\/07\/What-is-diffrent-ChatBot-AI_2.jpg 800w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/span><\/p>\n<p><span class=\"blogbody\">This section addresses the concerns around <strong>\u2018industry-specific AI\u2019<\/strong>.<\/span><\/p>\n<p><span class=\"blogbody\">When it comes to enterprise AI and <strong>Natural Language Understanding (NLU)<\/strong> applications (both Chatbot and virtual agent), two main types are available: <strong>horizontal AI and vertical or industry-specific AI<\/strong>.<\/span><\/p>\n<p><span class=\"blogbody\">In general, <strong>horizontal AI<\/strong> applications can solve a broad range of problems across many different industries. An example of this would be a single AI application with a generic NLU engine that resolves employee queries for HR, Sales, Operations and other departments.<\/span><\/p>\n<p><strong><span class=\"blogbody\"><b>[Also Read:\u00a0<span style=\"color: #2baae1;\"><a style=\"color: #2baae1;\" href=\"https:\/\/aespanishprd.wpengine.com\/6-ways-to-successfully-manage-remote-it-team\/\" target=\"_blank\" rel=\"noopener noreferrer\">6 Ways To Successfully Manage Remote IT Team<\/a><\/span>]<\/b><\/span><\/strong><\/p>\n<p><span class=\"blogbody\"><strong>Vertical AI<\/strong> and NLU for IT, on the other hand, refer to AI that is highly optimized to solve a specific problem in the IT support industry only. This type of AI uses data from the industry to \u2018train\u2019 its algorithms and provides unique insights to help improve IT support outcomes.<\/span><\/p>\n<p><span class=\"blogbody\">Unsurprisingly, it takes longer to implement <strong><span style=\"color: #2baae1;\"><a style=\"color: #2baae1;\" href=\"https:\/\/aespanishprd.wpengine.com\/ai-chatbot-transforming-customer-care-industry\/\" target=\"_blank\" rel=\"noopener noreferrer\">AI Chatbot<\/a><\/span><\/strong> and virtual agents for IT when the underlying AI and NLU are generic, compared to AI and NLU applications that are purpose-built for IT processes. Nonetheless, the adoption of the latter type of applications happens at a much higher scale.<\/span><\/p>\n<p><span class=\"blogbody\">We will talk more about <span style=\"color: #2baae1;\"><strong><a style=\"color: #2baae1;\" href=\"https:\/\/automationedge.ai\/\" target=\"_blank\" rel=\"noopener noreferrer\">Artificial Intelligence (AI) for IT<\/a><\/strong><\/span> in upcoming posts so keep watching this space for more.<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":141,"featured_media":11105,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9,7,8],"tags":[],"class_list":["post-11100","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence","category-chatbot","category-rpa"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Chatbot And Virtual Assistant, Are They Different? | AutomationEdge<\/title>\n<meta name=\"description\" content=\"A Chatbot and Virtual Assistant are vastly varied in terms of scope and capability. 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