{"id":11482,"date":"2020-08-21T09:58:04","date_gmt":"2020-08-21T09:58:04","guid":{"rendered":"https:\/\/aespanishprd.wpengine.com\/?p=11482"},"modified":"2020-08-21T10:23:03","modified_gmt":"2020-08-21T10:23:03","slug":"ai-powered-automation-for-managed-service-providers","status":"publish","type":"post","link":"https:\/\/automationedge.com\/es\/blogs\/ai-powered-automation-for-managed-service-providers\/","title":{"rendered":"5 Ways Managed Service Providers (MSPs) Can Leverage AI and Automation"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:-40px;margin-bottom:-40px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-sharing-box fusion-sharing-box-1 boxed-icons\" style=\"background-color:#f6f6f6;margin-top:60px;\" data-title=\"AI-Powered Automation For Managed Service Providers (MSPs)\" data-description=\"Find how an intelligent automation can help managed service providers (MSPs) achieve business goals and enhance customer experience. Read now!\" data-link=\"https:\/\/aespanishprd.wpengine.com\/ai-powered-automation-for-managed-service-providers\/\"><h4 class=\"tagline\" style=\"color:#333333;\">Share This Story, Choose Your Platform!<\/h4><div class=\"fusion-social-networks sharingbox-shortcode-icon-wrapper sharingbox-shortcode-icon-wrapper-1 boxed-icons\"><span><a href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Faespanishprd.wpengine.com%2Fai-powered-automation-for-managed-service-providers%2F&amp;t=AI-Powered%20Automation%20For%20Managed%20Service%20Providers%20%28MSPs%29\" target=\"_blank\" title=\"Facebook\" aria-label=\"Facebook\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Facebook\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-facebook fusion-icon-facebook\" style=\"color:#ffffff;background-color:#3b5998;border-color:#3b5998;border-radius:4px;\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/twitter.com\/share?text=AI-Powered%20Automation%20For%20Managed%20Service%20Providers%20%28MSPs%29&amp;url=https%3A%2F%2Faespanishprd.wpengine.com%2Fai-powered-automation-for-managed-service-providers%2F\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Twitter\" aria-label=\"Twitter\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Twitter\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-twitter fusion-icon-twitter\" style=\"color:#ffffff;background-color:#55acee;border-color:#55acee;border-radius:4px;\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/www.linkedin.com\/shareArticle?mini=true&amp;url=https%3A%2F%2Faespanishprd.wpengine.com%2Fai-powered-automation-for-managed-service-providers%2F&amp;title=AI-Powered%20Automation%20For%20Managed%20Service%20Providers%20%28MSPs%29&amp;summary=Find%20how%20an%20intelligent%20automation%20can%20help%20managed%20service%20providers%20%28MSPs%29%20achieve%20business%20goals%20and%20enhance%20customer%20experience.%20Read%20now%21\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"LinkedIn\" aria-label=\"LinkedIn\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"LinkedIn\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin fusion-icon-linkedin\" style=\"color:#ffffff;background-color:#0077b5;border-color:#0077b5;border-radius:4px;\" aria-hidden=\"true\"><\/i><\/a><\/span><\/div><\/div><style type=\"text\/css\">.fusion-sharing-box-1 h4{margin-bottom:0 !important;}.fusion-sharing-box-1{flex-direction:row !important;}@media only screen and (max-width:1024px){.fusion-sharing-box-1 h4{margin-right:0.5em !important;margin-bottom:0 !important;}.sharingbox-shortcode-icon-wrapper-1{width:auto !important;justify-content:flex-end !important;}.fusion-sharing-box-1{align-items:center !important;} }@media only screen and (max-width:640px){.fusion-sharing-box-1{flex-direction:row !important;align-items:center !important;}.fusion-sharing-box-1 h4{margin-right:0.5em !important;margin-bottom:0 !important;}.sharingbox-shortcode-icon-wrapper-1{width:auto !important;justify-content:space-between !important;} }<\/style><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-1\" style=\"transform:translate3d(0,0,0);\"><p><span class=\"blogbody\">Organizations expect more productivity and efficiency for a profitable business. They start outsourcing their services to Managed Service Providers (MSPs) to maintain quality and reduce costs. To stay competitive, MSPs have to offer innovative services to their customers.<\/span><\/p>\n<p><span class=\"blogbody\">MSPs face a challenge in getting more work done with limited resources. How can they scale to provide innovative services in the digital business of their customers provide customer satisfaction and maximize the profit? It\u2019s simple \u2013 with <strong>AI-Powered Automation.<\/strong><\/span><\/p>\n<p><span class=\"blogbody\">With AI-Powered Automation, one can automate the services with no or partial human intervention. That can help provide quality service within a defined time. The MSP\u2019s provide services to many customers in parallel by leveraging AI-powered automation tools.<\/span><\/p>\n<p><span class=\"blogbody\"><em>As Gartner mentioned in one of their reports, by 2023, two-thirds of global infrastructure managed service providers will gain at least 50% of their revenue through managing the digital touch point environments of their clients.<\/em><\/span><\/p>\n<p><span class=\"blogbody\">The solution for MSPs should design in a multi-tenant environment. The tool should have specialization in <strong><span style=\"color: #2baae1;\"><a style=\"color: #2baae1;\" href=\"https:\/\/aespanishprd.wpengine.com\/it-automation\/\" target=\"_blank\" rel=\"noopener noreferrer\">IT automation<\/a><\/span><\/strong>, Hyperautomation and service orchestration with support for technologies like RPA, iPaaS, deep connectors for IT systems including <a href=\"https:\/\/aespanishprd.wpengine.com\/it-automation\/#ServiceDeskAutomation\" target=\"_blank\" rel=\"noopener noreferrer\"><strong><span style=\"color: #2baae1;\">service desk systems<\/span><\/strong><\/a>, NLP, ML, etc<\/span><\/p>\n<p><span class=\"blogbody\" style=\"font-size: 24px;\"><strong>5 Ways AI-Powered Automation Increases Profitability of MSPs<\/strong><\/span><\/p>\n<p><img decoding=\"async\" class=\" wp-image-11349 aligncenter\" src=\"https:\/\/aespanishprd.wpengine.com\/wp-content\/uploads\/2020\/08\/5-Ways-AI-Powered-Automation-Increases-Profitability-of-MSPs2.png\" alt=\"AI and automation for Managed service providers (MSPs)\" width=\"637\" height=\"430\" \/><\/p>\n<ol class=\"blogbody\">\n<li><span class=\"blogbody\"><strong>Meeting Service Level Agreements.<\/strong><br \/>\nMSPs have to meet SLA\u2019s to improve the customer experience. Customers get satisfied if they get service within a defined time. Meeting SLA\u2019s will help in getting repeat business.<br \/>\nAuto-assignment and auto-routing of the ticket can help to assign the tickets quickly to the right person that can provide a quick solution. Also automating, IT processes after receiving the alert for server down or network down by monitoring tools can help to take faster actions towards full resolution or partial resolution.<br \/>\n<\/span><\/li>\n<li><span class=\"blogbody\"><strong>Reducing Operating Costs.<\/strong><br \/>\nAI-powered automation helps to automate the processes without any human intervention in many of the cases it results in cost saving. Also, it reduces human errors, and work can perform with less staff. A Human can work on the more critical task rather than working repetitive routine tasks. Many L1 level tasks include handling queries, service requests, and incidents that can be managed by AI-powered automation.<br \/>\n<\/span><br \/>\n<span class=\"blogbody\"><b>[Also Read: <a href=\"https:\/\/aespanishprd.wpengine.com\/why-has-shift-left-failed-in-itsm-and-how-can-it-be-reversed\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #2baae1;\">Why Has \u201cShift Left\u201d Failed In ITSM And How Can It Be Reversed?<\/span><\/a>]<\/p>\n<p><\/b><\/span><\/li>\n<li><span class=\"blogbody\"><strong>Performance Optimization.<\/strong><br \/>\nWhen MSPs are increasing their business by providing services to multiple customers, they need to handle their higher workload but, it should provide a quality service to keep their customers satisfied.<\/span><\/li>\n<li><span class=\"blogbody\"><strong>Saving Time.<\/strong><br \/>\nTime is a vital factor especially, when it comes up to scaling your business. Automating lakhs of mundane routine IT tasks daily that helps MSPs save time, and their staff can focus on more critical tasks like planning and analysis.<\/span><\/li>\n<li><span class=\"blogbody\"><strong>Retaining Customers.<\/strong><br \/>\nAs mentioned in the first point customer experience is an important factor in retaining the customer. What can MSPs do to retain their customers?<\/span><br \/>\n<span class=\"blogbody\">MSPs should leverage automation and must be proactive with the services they provide to their customers. They should adopt AI-powered automation that <span style=\"color: #2baae1;\"><strong><a style=\"color: #2baae1;\" href=\"https:\/\/automationedge.ai\/\" target=\"_blank\" rel=\"noopener noreferrer\">understands the language of IT<\/a><\/strong><\/span> and can provide quick resolution with partial or no human intervention.<\/span><\/li>\n<\/ol>\n<p><span class=\"blogbody\">See how MSPs are leveraging AutomationEdge Hyperautomation platform for transformational business growth and enhance customer experience. <a href=\"https:\/\/aespanishprd.wpengine.com\/webinar\/how-intelligent-automation-is-enabling-msps-to-deliver-transformational-growth\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #2baae1;\"><strong>Watch Now<\/strong><\/span><\/a><\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":49,"featured_media":11488,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[122,51,176,175],"class_list":["post-11482","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence","tag-customer-experience","tag-it-automation","tag-it-services","tag-msp"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AI-Powered Automation For Managed Service Providers (MSPs) | AutomationEdge<\/title>\n<meta name=\"description\" content=\"Find how an intelligent automation can help managed service providers (MSPs) achieve business goals and enhance customer experience. 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