{"id":13832,"date":"2021-05-11T09:26:33","date_gmt":"2021-05-11T09:26:33","guid":{"rendered":"https:\/\/aespanishprd.wpengine.com\/?p=13832"},"modified":"2021-05-11T11:17:56","modified_gmt":"2021-05-11T11:17:56","slug":"using-intelligent-automation-to-transform-and-supercharge-shared-service-operations","status":"publish","type":"post","link":"https:\/\/automationedge.com\/es\/blogs\/using-intelligent-automation-to-transform-and-supercharge-shared-service-operations\/","title":{"rendered":"Using Intelligent Automation to Transform and Supercharge Shared Service Operations"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:-40px;margin-bottom:-40px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-sharing-box fusion-sharing-box-1 boxed-icons\" style=\"background-color:#f6f6f6;margin-top:60px;\" data-title=\"Using Intelligent Automation to Transform and Supercharge Shared Service Operations\" data-description=\"With the increasing trends of technology, Robotic Process Automation ( RPA) has spread like a new wave across businesses and support services. \nWhile the possibility for RPA is endless but it\u2019s not quite easy to implement new technology with a solution-driven approach. \nIn this article, we are going to talk about \u201cIntelligent Automation\u201d. This article contains the excerpt from the webinar presented by Siva Juturi executive VP sales of AutomationEdge, Cindy Pauls, director of shared services, Borden Dairy, Sanyog Chaudhary, Digital transformation leader, Wipro. \n\" data-link=\"https:\/\/aespanishprd.wpengine.com\/using-intelligent-automation-to-transform-and-supercharge-shared-service-operations\/\"><h4 class=\"tagline\" style=\"color:#333333;\">Share This Story, Choose Your Platform!<\/h4><div class=\"fusion-social-networks sharingbox-shortcode-icon-wrapper sharingbox-shortcode-icon-wrapper-1 boxed-icons\"><span><a href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Faespanishprd.wpengine.com%2Fusing-intelligent-automation-to-transform-and-supercharge-shared-service-operations%2F&amp;t=Using%20Intelligent%20Automation%20to%20Transform%20and%20Supercharge%20Shared%20Service%20Operations\" target=\"_blank\" title=\"Facebook\" aria-label=\"Facebook\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Facebook\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-facebook fusion-icon-facebook\" style=\"color:#ffffff;background-color:#3b5998;border-color:#3b5998;border-radius:4px;\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/twitter.com\/share?text=Using%20Intelligent%20Automation%20to%20Transform%20and%20Supercharge%20Shared%20Service%20Operations&amp;url=https%3A%2F%2Faespanishprd.wpengine.com%2Fusing-intelligent-automation-to-transform-and-supercharge-shared-service-operations%2F\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Twitter\" aria-label=\"Twitter\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Twitter\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-twitter fusion-icon-twitter\" style=\"color:#ffffff;background-color:#55acee;border-color:#55acee;border-radius:4px;\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/www.linkedin.com\/shareArticle?mini=true&amp;url=https%3A%2F%2Faespanishprd.wpengine.com%2Fusing-intelligent-automation-to-transform-and-supercharge-shared-service-operations%2F&amp;title=Using%20Intelligent%20Automation%20to%20Transform%20and%20Supercharge%20Shared%20Service%20Operations&amp;summary=With%20the%20increasing%20trends%20of%20technology%2C%20Robotic%20Process%20Automation%20%28%20RPA%29%20has%20spread%20like%20a%20new%20wave%20across%20businesses%20and%20support%20services.%20%0AWhile%20the%20possibility%20for%20RPA%20is%20endless%20but%20it%E2%80%99s%20not%20quite%20easy%20to%20implement%20new%20technology%20with%20a%20solution-driven%20approach.%20%0AIn%20this%20article%2C%20we%20are%20going%20to%20talk%20about%20%E2%80%9CIntelligent%20Automation%E2%80%9D.%20This%20article%20contains%20the%20excerpt%20from%20the%20webinar%20presented%20by%20Siva%20Juturi%20executive%20VP%20sales%20of%20AutomationEdge%2C%20Cindy%20Pauls%2C%20director%20of%20shared%20services%2C%20Borden%20Dairy%2C%20Sanyog%20Chaudhary%2C%20Digital%20transformation%20leader%2C%20Wipro.%20%0A\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"LinkedIn\" aria-label=\"LinkedIn\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"LinkedIn\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin fusion-icon-linkedin\" style=\"color:#ffffff;background-color:#0077b5;border-color:#0077b5;border-radius:4px;\" aria-hidden=\"true\"><\/i><\/a><\/span><\/div><\/div><style type=\"text\/css\">.fusion-sharing-box-1 h4{margin-bottom:0 !important;}.fusion-sharing-box-1{flex-direction:row !important;}.sharingbox-shortcode-icon-wrapper-1 span.sharingbox-shortcode-icon-separator{border-right-width:0px !important;}@media only screen and (max-width:1024px){.fusion-sharing-box-1 h4{margin-right:0.5em !important;margin-bottom:0 !important;}.sharingbox-shortcode-icon-wrapper-1{width:auto !important;justify-content:flex-end !important;}.fusion-sharing-box-1{align-items:center !important;} }@media only screen and (max-width:640px){.fusion-sharing-box-1{flex-direction: column !important;align-items:center !important;}.fusion-sharing-box-1 h4{margin-bottom:revert !important;}.sharingbox-shortcode-icon-wrapper-1{width:100% !important;justify-content:space-between !important;} }<\/style><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-1\" style=\"transform:translate3d(0,0,0);\"><p><span class=\"blogbody\">With the increasing trends of technology, <strong><span style=\"color: #5cbee8;\"><a style=\"color: #5cbee8;\" href=\"https:\/\/aespanishprd.wpengine.com\/robotic-process-automation\/\" target=\"_blank\" rel=\"noopener\">Robotic Process Automation<\/a><\/span><\/strong> ( RPA) has spread like a new wave across businesses and support services. <\/span><\/p>\n<p><span class=\"blogbody\">While the possibility for RPA is endless but it\u2019s not quite easy to implement new technology with a solution-driven approach. <\/span><\/p>\n<p><span class=\"blogbody\">In this article, we are going to talk about \u201c<strong>Intelligent Automation<\/strong>\u201d. This article contains the excerpt from the webinar presented by <strong>Siva Juturi<\/strong> executive VP sales of AutomationEdge, <strong>Cindy Pauls<\/strong>, director of shared services, Borden Dairy, <strong>Sanyog Chaudhary<\/strong>, Digital transformation leader, Wipro. <\/span><\/p>\n<p><span class=\"blogbody\">In this webinar, presenters have discussed when a company or organization grows in terms of scale, customers, and employees, there is a need for automation. Besides, Cindy Pauls &amp; Sanyog Chaudhary have shared how by using the AutomationEdge platform, their organization was able to scale their shared service center experience.<br \/>\nTraditionally, shared service has been for a decade but still, the shared service was slow to adopt the digital technology. <\/span><\/p>\n<p><span class=\"blogbody\">According to Mckinsey, less than a quarter of <span style=\"color: #5cbee8;\"><a style=\"color: #5cbee8;\" href=\"https:\/\/en.wikipedia.org\/wiki\/Shared_services\" target=\"_blank\" rel=\"noopener\"><strong>shared service<\/strong><\/a><\/span> organizations had started to build digital capabilities to improve the internal process of their business and create innovative products and services for their customers. <\/span><\/p>\n<p><span class=\"blogbody\">Hence, the adoption of intelligent automation is still at the early stages. However, this new technology has the potential to transform the shared services of your business but above all, there are potential pitfalls such as unclear responsibilities, lack of focus, and lack of data. <\/span><\/p>\n<p><span class=\"blogbody\">As a result, business leaders would have to create a strategic roadmap and step-wise approach in introducing these capabilities in their businesses. <\/span><\/p>\n<h2><span class=\"blogbody\" style=\"font-size: 24px;\"><b>How AutomationEdge is transforming the growth of Shared Service Operations?<\/b><\/span><\/h2>\n<p><span class=\"blogbody\">AutomationEdge is AI-driven unified enterprise automation platform that helps in scaling the business princess by providing automation bots.<br \/>\nIt has four components-<\/span><\/p>\n<p><span class=\"blogbody\">First is <em><strong>RPA software bots<\/strong> <\/em>that mimicking human tasks for repeatable, and having high volume transaction tasks. The second is <em><strong>data integration<\/strong><\/em> capability that has ETL, big data connector, and OCR capability where we need immediate document scan to automate. The third is the <em><strong>intelligence<\/strong> <\/em>part where bots are embedded with machine learning, AI, and enterprise chatbot so that bots can make judgments and take decisions for process execution. The last one is <em><strong>industry solutions<\/strong><\/em> where it provides ready adapter bots for online boarding, multiple cloud support, and intelligent automation for other IT services.<\/span><\/p>\n<p><span class=\"blogbody\">Let\u2019s see the transformation growth of shred services through an example-<\/span><\/p>\n<p><span class=\"blogbody\">A leading dairy company Borden leverage the benefits of intelligent automation via AutomationEdge. <\/span><br \/>\n<span class=\"blogbody\">The company director of shared service <em>Cindy Pauls<\/em> shared how AutomationEdge has helped them in implementing AI-driven bots to smooth their work operation.<br \/>\nBesides, the company started with two pilot bots to understand how these two works. <\/span><\/p>\n<p><span class=\"blogbody\">For this AutomationEdge first assessed the multiple processes of the company Borden and after assessing selected a few processes that were fit for automation. The processes that were feasible for automation were <em><strong>Bank reconciliation, Invoice Processing, GL report processing, Message email box management, and order processing. <\/strong><\/em><\/span><br \/>\n<span class=\"blogbody\">By employing these bots in the shared services, the Borden dairy company was able to leverage many benefits such as-<\/span><\/p>\n<ul class=\"blogbody\" style=\"font-weight: bold;\">\n<li style=\"padding-top: 10px; padding-bottom: 10px;\"><span class=\"blogbody\"><span class=\"blogbody\">Highest client satisfaction<\/span><\/span><\/li>\n<li style=\"padding-top: 10px; padding-bottom: 10px;\"><span class=\"blogbody\"><span class=\"blogbody\">Compliance with govt. and industry regulations<\/span><\/span><\/li>\n<li style=\"padding-top: 10px; padding-bottom: 10px;\"><span class=\"blogbody\"><span class=\"blogbody\">Efficiency, accuracy, and quality of transaction with zero errors and risk<\/span><\/span><\/li>\n<li style=\"padding-top: 10px; padding-bottom: 10px;\"><span class=\"blogbody\"><span class=\"blogbody\">Improved business flexibility by meeting with the changing business demands<\/span><\/span><\/li>\n<li style=\"padding-top: 10px; padding-bottom: 10px;\"><span class=\"blogbody\"><span class=\"blogbody\">Saved timed and cost on the order processing by saving FTE<\/span><\/span><\/li>\n<\/ul>\n<p><span class=\"blogbody\">Above all these bots took the strain of mundane tasks and enabled the operation team to focus on creative strategy for the shared services. And there was some key learning for Borden dairy as well such as-<\/span><\/p>\n<ul class=\"blogbody\" style=\"font-weight: bold;\">\n<li style=\"padding-top: 10px; padding-bottom: 10px;\"><span class=\"blogbody\"><span class=\"blogbody\">Small teams need more time to process with automation.<\/span><\/span><\/li>\n<li style=\"padding-top: 10px; padding-bottom: 10px;\"><span class=\"blogbody\"><span class=\"blogbody\">There is a need to create a separate profile for BOTs.<\/span><\/span><\/li>\n<li style=\"padding-top: 10px; padding-bottom: 10px;\"><span class=\"blogbody\"><span class=\"blogbody\">Keep the bots as flexible as possible.<\/span><\/span><\/li>\n<li style=\"padding-top: 10px; padding-bottom: 10px;\"><span class=\"blogbody\"><span class=\"blogbody\">Recognize the right process automation and leave the messy one.<\/span><\/span><\/li>\n<li style=\"padding-top: 10px; padding-bottom: 10px;\"><span class=\"blogbody\"><span class=\"blogbody\">Adapt the changes quickly and move forward when needed.<\/span><\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/aespanishprd.wpengine.com\/webinar\/using-intelligent-automation-to-transform-and-supercharge-your-shared-services-operations-recording\/\" target=\"_blank\" rel=\"noopener\"><span class=\"blogbody\"><img decoding=\"async\" class=\"size-full wp-image-13840 aligncenter\" src=\"https:\/\/aespanishprd.wpengine.com\/wp-content\/uploads\/2021\/05\/March-SM-creatives-79.jpg\" alt=\"\" width=\"1668\" height=\"545\" srcset=\"https:\/\/automationedge.com\/es\/wp-content\/uploads\/2021\/05\/March-SM-creatives-79-200x65.jpg 200w, https:\/\/automationedge.com\/es\/wp-content\/uploads\/2021\/05\/March-SM-creatives-79-300x98.jpg 300w, https:\/\/automationedge.com\/es\/wp-content\/uploads\/2021\/05\/March-SM-creatives-79-400x131.jpg 400w, https:\/\/automationedge.com\/es\/wp-content\/uploads\/2021\/05\/March-SM-creatives-79-600x196.jpg 600w, https:\/\/automationedge.com\/es\/wp-content\/uploads\/2021\/05\/March-SM-creatives-79-768x251.jpg 768w, https:\/\/automationedge.com\/es\/wp-content\/uploads\/2021\/05\/March-SM-creatives-79-800x261.jpg 800w, https:\/\/automationedge.com\/es\/wp-content\/uploads\/2021\/05\/March-SM-creatives-79-1024x335.jpg 1024w, https:\/\/automationedge.com\/es\/wp-content\/uploads\/2021\/05\/March-SM-creatives-79-1200x392.jpg 1200w, https:\/\/automationedge.com\/es\/wp-content\/uploads\/2021\/05\/March-SM-creatives-79-1536x502.jpg 1536w, https:\/\/automationedge.com\/es\/wp-content\/uploads\/2021\/05\/March-SM-creatives-79.jpg 1668w\" sizes=\"(max-width: 1668px) 100vw, 1668px\" \/><\/span><\/a><\/p>\n<p><span class=\"blogbody\">By streamlining a lot of processes, the dairy company Borden was able to spend a considerable time streamlining the process of automation steps. Now the company is looking forward to promoting higher skill set utilization through RPA projects and exploring other areas for leveraging automation programs. <\/span><\/p>\n<p><span class=\"blogbody\">Furthermore, Sanyog Chaudhary from Wipro has shared his automation journey with AutomationEdge. He shared the framework process, automated business process and steps to mitigate the challenges during implementation. <\/span><br \/>\n<span class=\"blogbody\">From the perspective of add-on technologies, Wipro starts its journey with simplification and digitalizing the process which might be conducive for automation. Once the process is assessed, the company finalizes those opportunities that can be directly automated by using the AutomationEdge platform. <\/span><br \/>\n<span class=\"blogbody\">&#8220;<em>It is important to not miss out on the complex process that might need additional modules such as natural language prospective, OCR, and intelligent automation perspective and Wipro does this for a larger objective keeping in mind customer experience, larger revenue goals, and immersive experience for the customer through automation journey.<\/em>\u201d Said Sanyog Chaudhari from Wipro. <\/span><\/p>\n<p><a href=\"https:\/\/aespanishprd.wpengine.com\/how-automation-ai-and-machine-learning-are-changing-business-operations\/\" target=\"_blank\" rel=\"noopener\"><span class=\"blogbody\"><img decoding=\"async\" class=\"size-full wp-image-13839 aligncenter\" src=\"https:\/\/aespanishprd.wpengine.com\/wp-content\/uploads\/2021\/05\/March-SM-creatives-80.jpg\" alt=\"How Automation, AI, and Machine Learning Are Changing Business Operations\" width=\"1668\" height=\"545\" srcset=\"https:\/\/automationedge.com\/es\/wp-content\/uploads\/2021\/05\/March-SM-creatives-80-200x65.jpg 200w, https:\/\/automationedge.com\/es\/wp-content\/uploads\/2021\/05\/March-SM-creatives-80-300x98.jpg 300w, https:\/\/automationedge.com\/es\/wp-content\/uploads\/2021\/05\/March-SM-creatives-80-400x131.jpg 400w, https:\/\/automationedge.com\/es\/wp-content\/uploads\/2021\/05\/March-SM-creatives-80-600x196.jpg 600w, https:\/\/automationedge.com\/es\/wp-content\/uploads\/2021\/05\/March-SM-creatives-80-768x251.jpg 768w, https:\/\/automationedge.com\/es\/wp-content\/uploads\/2021\/05\/March-SM-creatives-80-800x261.jpg 800w, https:\/\/automationedge.com\/es\/wp-content\/uploads\/2021\/05\/March-SM-creatives-80-1024x335.jpg 1024w, https:\/\/automationedge.com\/es\/wp-content\/uploads\/2021\/05\/March-SM-creatives-80-1200x392.jpg 1200w, https:\/\/automationedge.com\/es\/wp-content\/uploads\/2021\/05\/March-SM-creatives-80-1536x502.jpg 1536w, https:\/\/automationedge.com\/es\/wp-content\/uploads\/2021\/05\/March-SM-creatives-80.jpg 1668w\" sizes=\"(max-width: 1668px) 100vw, 1668px\" \/><\/span><\/a><\/p>\n<p><span class=\"blogbody\">Here is the phased RPA implementation approach that is implemented by Wipro using AutomationEdge-<\/span><\/p>\n<ul class=\"blogbody\" style=\"font-weight: bold;\">\n<li style=\"padding-top: 10px; padding-bottom: 10px;\"><span class=\"blogbody\"><span class=\"blogbody\">Creating an inventory of all the processes SOPs and utilizing the existing information for filling the missing gaps.<\/span><\/span><\/li>\n<li style=\"padding-top: 10px; padding-bottom: 10px;\"><span class=\"blogbody\"><span class=\"blogbody\">Articulating area for simplification and standardization and doing variance analysis with an end outcome of the harmonized process.<\/span><\/span><\/li>\n<li style=\"padding-top: 10px; padding-bottom: 10px;\"><span class=\"blogbody\"><span class=\"blogbody\">Level mapping for the selected use cases and redesigning of the process to a new automated process with prioritization<\/span><\/span><\/li>\n<li style=\"padding-top: 10px; padding-bottom: 10px;\"><span class=\"blogbody\"><span class=\"blogbody\">Development of BOTs in an agile manner with the strong testing procedure and 100% UAT before handover and user acceptance testing, <\/span><\/span><\/li>\n<li style=\"padding-top: 10px; padding-bottom: 10px;\"><span class=\"blogbody\"><span class=\"blogbody\">Providing capability development training, contingency planning and exception management with workflow. <\/span><\/span><\/li>\n<li style=\"padding-top: 10px; padding-bottom: 10px;\"><span class=\"blogbody\"><span class=\"blogbody\">Creating priority-wise support services for the production and smoother operations.<\/span><\/span><\/li>\n<\/ul>\n<p><span class=\"blogbody\">Hence with AutomationEdge platform, Wipro has leveraged all the benefits of automation by using a front office bot, employee on-boarding bot and business bot and Wipro is ready to implement more automation in their upcoming projects in the future. <\/span><\/p>\n<p><span class=\"blogbody\">Above all intelligent automation is the priority now for<strong> <span style=\"color: #5cbee8;\"><a style=\"color: #5cbee8;\" href=\"https:\/\/aespanishprd.wpengine.com\/webinar\/virtual-round-table-discussion-on-re-imagining-shared-services-centers-in-the-new-normal-with-hyperautomation\/\" target=\"_blank\" rel=\"noopener\">shared services<\/a><\/span> <\/strong>for transformational growth. This exceptional technology enabling business leaders to continue the improvement in shared service with the inclusion of AI and machine learning capable bots.<\/span><\/p>\n<p><span class=\"blogbody\">Watch our webinar to learn more about intelligent automation and how AutomationEdge is helping an organization to leverage all their benefits by providing different BOTs as per organizational needs. <span style=\"color: #5cbee8;\"><strong><a style=\"color: #5cbee8;\" href=\"https:\/\/aespanishprd.wpengine.com\/webinar\/using-intelligent-automation-to-transform-and-supercharge-your-shared-services-operations-recording\/\" target=\"_blank\" rel=\"noopener\">Watch here<\/a><\/strong><\/span><\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":49,"featured_media":13842,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9,168,21,8],"tags":[59,100,209,91,57,213],"class_list":["post-13832","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence","category-digital-business","category-digital-enterprise","category-rpa","tag-ai","tag-automation","tag-cognitive-automation","tag-intelligent-automation","tag-rpa","tag-shared-service"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Using Intelligent Automation to Transform and Supercharge Shared Service Operations | AutomationEdge<\/title>\n<meta name=\"description\" content=\"Shared services are scaling their businesses by using intelligent automation BOTs as per organizational needs. 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