{"id":360,"date":"2016-02-10T06:04:40","date_gmt":"2016-02-10T06:04:40","guid":{"rendered":"https:\/\/aespanishprd.wpengine.com\/?p=360"},"modified":"2020-08-12T11:38:37","modified_gmt":"2020-08-12T11:38:37","slug":"shift-left-strategy-self-service-and-automation","status":"publish","type":"post","link":"https:\/\/automationedge.com\/es\/blogs\/shift-left-strategy-self-service-and-automation\/","title":{"rendered":"Shift Left Strategy, Self-service and Automation"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:-40px;margin-bottom:-40px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-sharing-box fusion-sharing-box-1 boxed-icons\" style=\"background-color:#f6f6f6;margin-top:60px;\" data-title=\"Shift Left Strategy, Self-service and Automation\" data-description=\"Shift Left is about moving higher cost services delivery channels to lower cost delivery channels. Automation along with self-service can be the best delivery channel \u2013 lower in cost and higher is customer satisfaction due to faster speed of response and lesser errors.\" data-link=\"https:\/\/aespanishprd.wpengine.com\/shift-left-strategy-self-service-and-automation\/\"><h4 class=\"tagline\" style=\"color:#333333;\">Share This Story, Choose Your Platform!<\/h4><div class=\"fusion-social-networks sharingbox-shortcode-icon-wrapper sharingbox-shortcode-icon-wrapper-1 boxed-icons\"><span><a href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Faespanishprd.wpengine.com%2Fshift-left-strategy-self-service-and-automation%2F&amp;t=Shift%20Left%20Strategy%2C%20Self-service%20and%20Automation\" target=\"_blank\" title=\"Facebook\" aria-label=\"Facebook\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Facebook\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-facebook fusion-icon-facebook\" style=\"color:#ffffff;background-color:#3b5998;border-color:#3b5998;border-radius:4px;\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/twitter.com\/share?text=Shift%20Left%20Strategy%2C%20Self-service%20and%20Automation&amp;url=https%3A%2F%2Faespanishprd.wpengine.com%2Fshift-left-strategy-self-service-and-automation%2F\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Twitter\" aria-label=\"Twitter\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Twitter\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-twitter fusion-icon-twitter\" style=\"color:#ffffff;background-color:#55acee;border-color:#55acee;border-radius:4px;\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/www.linkedin.com\/shareArticle?mini=true&amp;url=https%3A%2F%2Faespanishprd.wpengine.com%2Fshift-left-strategy-self-service-and-automation%2F&amp;title=Shift%20Left%20Strategy%2C%20Self-service%20and%20Automation&amp;summary=Shift%20Left%20is%20about%20moving%20higher%20cost%20services%20delivery%20channels%20to%20lower%20cost%20delivery%20channels.%20Automation%20along%20with%20self-service%20can%20be%20the%20best%20delivery%20channel%20%E2%80%93%20lower%20in%20cost%20and%20higher%20is%20customer%20satisfaction%20due%20to%20faster%20speed%20of%20response%20and%20lesser%20errors.\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"LinkedIn\" aria-label=\"LinkedIn\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"LinkedIn\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin fusion-icon-linkedin\" style=\"color:#ffffff;background-color:#0077b5;border-color:#0077b5;border-radius:4px;\" aria-hidden=\"true\"><\/i><\/a><\/span><\/div><\/div><style type=\"text\/css\">.fusion-sharing-box-1 h4{margin-bottom:0 !important;}.fusion-sharing-box-1{flex-direction:row !important;}@media only screen and (max-width:1024px){.fusion-sharing-box-1 h4{margin-right:0.5em !important;margin-bottom:0 !important;}.sharingbox-shortcode-icon-wrapper-1{width:auto !important;justify-content:flex-end !important;}.fusion-sharing-box-1{align-items:center !important;} }@media only screen and (max-width:640px){.fusion-sharing-box-1{flex-direction:row !important;align-items:center !important;}.fusion-sharing-box-1 h4{margin-right:0.5em !important;margin-bottom:0 !important;}.sharingbox-shortcode-icon-wrapper-1{width:auto !important;justify-content:space-between !important;} }<\/style><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-1\" style=\"transform:translate3d(0,0,0);\"><p><span class=\"blogbody\">Shift Left is about moving higher cost services delivery channels to lower cost delivery channels. Automation along with self-service can be the best delivery channel \u2013 lower in cost and higher is customer satisfaction due to faster speed of response and lesser errors.<\/span><\/p>\n<\/div><div class=\"imageframe-align-center\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"300\" height=\"186\" alt=\"shift-left strategy\" title=\"shift-left-strategy-\" src=\"https:\/\/aespanishprd.wpengine.com\/wp-content\/uploads\/2016\/02\/shift-left-strategy--300x186.png\" class=\"img-responsive wp-image-368\" srcset=\"https:\/\/automationedge.com\/es\/wp-content\/uploads\/2016\/02\/shift-left-strategy--200x124.png 200w, https:\/\/automationedge.com\/es\/wp-content\/uploads\/2016\/02\/shift-left-strategy--400x247.png 400w, https:\/\/automationedge.com\/es\/wp-content\/uploads\/2016\/02\/shift-left-strategy--600x371.png 600w, https:\/\/automationedge.com\/es\/wp-content\/uploads\/2016\/02\/shift-left-strategy-.png 671w\" sizes=\"(max-width: 800px) 100vw, 300px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-2\" style=\"transform:translate3d(0,0,0);\"><p class=\"blogbody\">Password reset can be one of the first candidates for automation. It is observed that around 20 to 40% tickets on services desk are for password reset. An automated self-service can significantly benefit the organization.<br \/>\nAutomationEdge has integrations with popular service desk and self-service tools including Remedy ITSM, Remedyforce, Service Core, Track-IT, HPSM, Service-now etc. AutomationEdge supports password reset automated self-service. You can see the demo of this tool <a style=\"color: #2baae1;\" href=\"https:\/\/aespanishprd.wpengine.com\/it-robotic-process-automation-demo\/\">here<\/a>.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":49,"featured_media":3090,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21,8],"tags":[49,48,12,47],"class_list":["post-360","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-enterprise","category-rpa","tag-itsm","tag-reduce-support-cost","tag-robotic-process-automation","tag-shift-left-strategy"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Shift Left Strategy, Self-service &amp; Automation|AutomationEdge<\/title>\n<meta name=\"description\" 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