{"id":5535,"date":"2018-08-30T12:06:49","date_gmt":"2018-08-30T12:06:49","guid":{"rendered":"https:\/\/aespanishprd.wpengine.com\/?p=5535"},"modified":"2020-08-12T13:26:22","modified_gmt":"2020-08-12T13:26:22","slug":"it-non-it-process-automation-in-it-service-desk","status":"publish","type":"post","link":"https:\/\/automationedge.com\/es\/blogs\/it-non-it-process-automation-in-it-service-desk\/","title":{"rendered":"IT &#038; Non-IT process automation in IT Service Desk"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:-40px;margin-bottom:-40px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-sharing-box fusion-sharing-box-1 boxed-icons\" style=\"background-color:#f6f6f6;margin-top:60px;\" data-title=\"IT &amp; Non-IT process automation in IT Service Desk\" data-description=\"If you are working in the corporate world, you must have spent valuable time on mundane tasks which you\u2019d rather spend on quality work. Whether it\u2019s manually entering data, creating tickets into systems or checking email to make sure you don\u2019t miss important thread. We\u2019ve all been there.\" data-link=\"https:\/\/aespanishprd.wpengine.com\/it-non-it-process-automation-in-it-service-desk\/\"><h4 class=\"tagline\" style=\"color:#333333;\">Share This Story, Choose Your Platform!<\/h4><div class=\"fusion-social-networks sharingbox-shortcode-icon-wrapper sharingbox-shortcode-icon-wrapper-1 boxed-icons\"><span><a href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Faespanishprd.wpengine.com%2Fit-non-it-process-automation-in-it-service-desk%2F&amp;t=IT%20%26amp%3B%20Non-IT%20process%20automation%20in%20IT%20Service%20Desk\" target=\"_blank\" title=\"Facebook\" aria-label=\"Facebook\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Facebook\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-facebook fusion-icon-facebook\" style=\"color:#ffffff;background-color:#3b5998;border-color:#3b5998;border-radius:4px;\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/twitter.com\/share?text=IT%20%26%20Non-IT%20process%20automation%20in%20IT%20Service%20Desk&amp;url=https%3A%2F%2Faespanishprd.wpengine.com%2Fit-non-it-process-automation-in-it-service-desk%2F\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Twitter\" aria-label=\"Twitter\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Twitter\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-twitter fusion-icon-twitter\" style=\"color:#ffffff;background-color:#55acee;border-color:#55acee;border-radius:4px;\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/www.linkedin.com\/shareArticle?mini=true&amp;url=https%3A%2F%2Faespanishprd.wpengine.com%2Fit-non-it-process-automation-in-it-service-desk%2F&amp;title=IT%20%26amp%3B%20Non-IT%20process%20automation%20in%20IT%20Service%20Desk&amp;summary=If%20you%20are%20working%20in%20the%20corporate%20world%2C%20you%20must%20have%20spent%20valuable%20time%20on%20mundane%20tasks%20which%20you%E2%80%99d%20rather%20spend%20on%20quality%20work.%20Whether%20it%E2%80%99s%20manually%20entering%20data%2C%20creating%20tickets%20into%20systems%20or%20checking%20email%20to%20make%20sure%20you%20don%E2%80%99t%20miss%20important%20thread.%20We%E2%80%99ve%20all%20been%20there.\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"LinkedIn\" aria-label=\"LinkedIn\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"LinkedIn\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin fusion-icon-linkedin\" style=\"color:#ffffff;background-color:#0077b5;border-color:#0077b5;border-radius:4px;\" aria-hidden=\"true\"><\/i><\/a><\/span><\/div><\/div><style type=\"text\/css\">.fusion-sharing-box-1 h4{margin-bottom:0 !important;}.fusion-sharing-box-1{flex-direction:row !important;}@media only screen and (max-width:1024px){.fusion-sharing-box-1 h4{margin-right:0.5em !important;margin-bottom:0 !important;}.sharingbox-shortcode-icon-wrapper-1{width:auto !important;justify-content:flex-end !important;}.fusion-sharing-box-1{align-items:center !important;} }@media only screen and (max-width:640px){.fusion-sharing-box-1{flex-direction:row !important;align-items:center !important;}.fusion-sharing-box-1 h4{margin-right:0.5em !important;margin-bottom:0 !important;}.sharingbox-shortcode-icon-wrapper-1{width:auto !important;justify-content:space-between !important;} }<\/style><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-1\" style=\"transform:translate3d(0,0,0);\"><p><span class=\"blogbody\">If you are working in the corporate world, you must have spent valuable time on mundane tasks which you\u2019d rather spend on quality work. Whether it\u2019s manually entering data, creating tickets into systems or checking email to make sure you don\u2019t miss important thread. We\u2019ve all been there.<\/span><\/p>\n<p><span class=\"blogbody\">It\u2019s clear that automating tasks across business functions can save hundreds of hours and thousands of dollars.<\/span><\/p>\n<p><span class=\"blogbody\">As we all know, IT department is the life blood of an organization. If the people, process and technology is not managed properly, department cannot add value as expected. Automation can make these things happen. Automation can pull things together and streamline operations to optimize productivity.<\/span><\/p>\n<p><span class=\"blogbody\">In an <span style=\"color: #5cbee8;\"><a style=\"color: #5cbee8;\" href=\"https:\/\/www.axelos.com\/axelos-itsm-benchmark-study-2017\">ITSM benchmark study by AXELOS<\/a><\/span>, when asked to prioritize their most pressing challenges, ITSM professionals listed inefficiency as their biggest problem to overcome.<\/span><\/p>\n<p><span class=\"blogbody\">Without questions, IT operations have been improved after the introduction of IT Service Management solution (ITSM). ITSM solutions like BMC Remedy, Remedyforce, ServiceNow, Cherwell has helped streamline and optimize IT function with faster business response.<\/span><\/p>\n<p><span class=\"blogbody\">But, ITSM solutions are not limited to IT Process Automation. ITSM solution can also automate non-IT requests from various departments like Human Resources, Operations, Finance, Support, Admin. Non-IT requests automation in IT Service Desk brings out whole lot of new opportunities to add value and save cost in organization.<\/span><\/p>\n<p><span class=\"blogbody\">But what, exactly, is IT Service Desk automation? More importantly, what can it do for your business?<\/span><\/p>\n<p><span class=\"blogbody\">Learn to automate IT Service Desk requests in our deep dive webinar series on leveraging RPA to automate IT &amp; Non-IT requests and Cognitive automation in IT Service Desk (<a href=\"https:\/\/aespanishprd.wpengine.com\/webinar\/provide-digital-experience-to-your-employees-by-automating-it-and-non-it-processes-in-servicenow\/\"><span style=\"color: #5cbee8;\">ServiceNow<\/span><\/a>, <span style=\"color: #5cbee8;\"><a style=\"color: #5cbee8;\" href=\"https:\/\/aespanishprd.wpengine.com\/webinar\/provide-digital-experience-to-your-employees-by-automating-it-hr-admin-finance-tickets-in-bmc-remedy\/\">BMC Remedy<\/a><\/span>, <span style=\"color: #5cbee8;\"><a style=\"color: #5cbee8;\" href=\"https:\/\/aespanishprd.wpengine.com\/webinar\/provide-digital-experience-to-your-employees-by-automating-it-hr-admin-finance-tickets-in-bmc-remedyforce\/\">Remedyforce<\/a><\/span>, <span style=\"color: #5cbee8;\"><a style=\"color: #5cbee8;\" href=\"https:\/\/aespanishprd.wpengine.com\/webinar\/provide-digital-experience-to-your-employees-by-automating-it-hr-admin-finance-tickets-in-cherwell\/\">Cherwell<\/a><\/span>).<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":49,"featured_media":5540,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[50],"tags":[74,75,72,49,54,55,73],"class_list":["post-5535","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-it-automation","tag-bmc-remedy","tag-cherwell","tag-it-service-desk","tag-itsm","tag-process-automation","tag-remedyforce","tag-servicenow"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>IT &amp; 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