{"id":8971,"date":"2019-11-21T08:05:16","date_gmt":"2019-11-21T08:05:16","guid":{"rendered":"https:\/\/aespanishprd.wpengine.com\/?p=8971"},"modified":"2020-08-12T13:59:31","modified_gmt":"2020-08-12T13:59:31","slug":"how-ai-with-it-automation-can-transform-towards-digital-innovation","status":"publish","type":"post","link":"https:\/\/automationedge.com\/es\/blogs\/how-ai-with-it-automation-can-transform-towards-digital-innovation\/","title":{"rendered":"How AI with IT Automation can transform towards Digital Innovation"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:-40px;margin-bottom:-40px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-sharing-box fusion-sharing-box-1 boxed-icons\" style=\"background-color:#f6f6f6;margin-top:60px;\" data-title=\"How AI with IT Automation can transform towards Digital Innovation | AutomationEdge\" data-description=\"Intelligently automate all your IT processes not only service desk but also server monitoring, health check, Data restoration, CPU &amp; Memory utilization report, server Compliance check report, etc\" data-link=\"https:\/\/aespanishprd.wpengine.com\/how-ai-with-it-automation-can-transform-towards-digital-innovation\/\"><h4 class=\"tagline\" style=\"color:#333333;\">Share This Story, Choose Your Platform!<\/h4><div class=\"fusion-social-networks sharingbox-shortcode-icon-wrapper sharingbox-shortcode-icon-wrapper-1 boxed-icons\"><span><a href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Faespanishprd.wpengine.com%2Fhow-ai-with-it-automation-can-transform-towards-digital-innovation%2F&amp;t=How%20AI%20with%20IT%20Automation%20can%20transform%20towards%20Digital%20Innovation%20%7C%20AutomationEdge\" target=\"_blank\" title=\"Facebook\" aria-label=\"Facebook\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Facebook\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-facebook fusion-icon-facebook\" style=\"color:#ffffff;background-color:#3b5998;border-color:#3b5998;border-radius:4px;\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/twitter.com\/share?text=How%20AI%20with%20IT%20Automation%20can%20transform%20towards%20Digital%20Innovation%20%7C%20AutomationEdge&amp;url=https%3A%2F%2Faespanishprd.wpengine.com%2Fhow-ai-with-it-automation-can-transform-towards-digital-innovation%2F\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Twitter\" aria-label=\"Twitter\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Twitter\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-twitter fusion-icon-twitter\" style=\"color:#ffffff;background-color:#55acee;border-color:#55acee;border-radius:4px;\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/www.linkedin.com\/shareArticle?mini=true&amp;url=https%3A%2F%2Faespanishprd.wpengine.com%2Fhow-ai-with-it-automation-can-transform-towards-digital-innovation%2F&amp;title=How%20AI%20with%20IT%20Automation%20can%20transform%20towards%20Digital%20Innovation%20%7C%20AutomationEdge&amp;summary=Intelligently%20automate%20all%20your%20IT%20processes%20not%20only%20service%20desk%20but%20also%20server%20monitoring%2C%20health%20check%2C%20Data%20restoration%2C%20CPU%20%26%20Memory%20utilization%20report%2C%20server%20Compliance%20check%20report%2C%20etc\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"LinkedIn\" aria-label=\"LinkedIn\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"LinkedIn\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin fusion-icon-linkedin\" style=\"color:#ffffff;background-color:#0077b5;border-color:#0077b5;border-radius:4px;\" aria-hidden=\"true\"><\/i><\/a><\/span><\/div><\/div><style type=\"text\/css\">.fusion-sharing-box-1 h4{margin-bottom:0 !important;}.fusion-sharing-box-1{flex-direction:row !important;}@media only screen and (max-width:1024px){.fusion-sharing-box-1 h4{margin-right:0.5em !important;margin-bottom:0 !important;}.sharingbox-shortcode-icon-wrapper-1{width:auto !important;justify-content:flex-end !important;}.fusion-sharing-box-1{align-items:center !important;} }@media only screen and (max-width:640px){.fusion-sharing-box-1{flex-direction:row !important;align-items:center !important;}.fusion-sharing-box-1 h4{margin-right:0.5em !important;margin-bottom:0 !important;}.sharingbox-shortcode-icon-wrapper-1{width:auto !important;justify-content:space-between !important;} }<\/style><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-1\" style=\"transform:translate3d(0,0,0);\"><p><span class=\"blogbody\">In the competitive and highly regulated industries, companies need to utilize every opportunity to stay ahead of the competition. IT administrators are doing the same tasks again and again. They are frustrated by their increasing workload, and they don\u2019t have any challenging or rewarding work. <\/span><\/p>\n<p><span class=\"blogbody\"><a style=\"color: #2baae1;\" href=\"https:\/\/aespanishprd.wpengine.com\/it-automation\/\" target=\"_blank\" rel=\"noopener noreferrer\">AI-powered IT Automation<\/a> is an innovative approach that automates the processes eliminating the need for manual intervention to a large extent resulting in lower Turnaround Time (TAT) and higher efficiency. In this approach, tickets are generated automatically through emails, chats or calls. Software robot can understand the natural language which was entered in email or on chat and reply immediately with resolution without waiting for human. AI and automation help ease the burden of the service desk team since historical tickets and alerts create excellent input for analysis, learning, and a solid reference point. AI collects the historical and diverse information and creates a knowledge base or repository which is then used for making decisions on its own.<\/span><\/p>\n<p><span class=\"blogbody\">Robots work 24\/7 without failing hence, the customer experience will increase as the customer gets a quick solution to their problem.<br \/>\nIT process like Health Check, for example, will do the health check of the complete system as per defined parameters and give us a prior alert proactively before any critical issues spring up. This will be a preventive mechanism for the industry. AI can also analyze the reports and provide predictive analysis based on this report support staff who can then make informed decisions.<\/span><\/p>\n<p><span class=\"blogbody\">Managed Service Providers (MSPs) have started using cognitive IT automation tools to help desk operations for quick service with an aim to improve their customer experience. They may use automation for routine service requests like password reset, user creation, log cleanup, periodically server restart, system access issues, or even complex workflows in monitoring and reporting like Unix health check, Data restoration, CPU &amp; Memory utilization report, windows server Compliance check report, etc. IT automation can additionally automate critical activities such as monitoring storage capacity and taking corrective action like increase required storage automatically. <\/span><\/p>\n<p><span class=\"blogbody\">By automating the simplest to the most complex process, service desk engineers can quickly validate, diagnose, and resolve the issues and proactively handle the outages, which reduce escalations as they complete change requests quickly and confidently. This will result in cost-saving, an increase in service quality and customer satisfaction. <\/span><\/p>\n<p><span class=\"blogbody\">AI-powered automation tools help in automatic ticket assignments and automatic ticket resolution leading to a faster resolution. With the self-learning ability of the tools, they can also accept new inputs and add it to the reference models making sure your tool remain up-to-date.<\/span><br \/>\n<span class=\"blogbody\"><b>[Also Read: <a style=\"color: #2baae1;\" href=\"https:\/\/aespanishprd.wpengine.com\/it-non-it-process-automation-in-it-service-desk\/\" target=\"_blank\" rel=\"noopener noreferrer\">IT &amp; Non-IT process automation in IT Service Desk <\/a>]<\/b><\/span><\/p>\n<p><span class=\"blogbody\" style=\"font-size: 24px;\"><b>Few sample scenarios are as below<\/b><\/span><\/p>\n<ul class=\"blogbody\">\n<li><b>Employee Onboarding and Off-boarding<\/b><br \/>\nCreation\/deletion of Domain User and Email box, add\/modify distribution list etc.<\/li>\n<li><b>Access management<\/b><br \/>\nAccess to a shared folder, printers, database, software like HRMS, SVN, Salesforce, etc.<\/li>\n<li><b>Incident Resolution<\/b><br \/>\nServer restart, service restart, disk clean-up, password reset, unlock user account, etc.<\/li>\n<li><b>AI-Powered Service Desk<\/b><br \/>\nAuto ticket assignment and auto resolution<\/li>\n<li><b>Self- Learning<\/b><br \/>\nWith NLP, understand email tickets in natural language and ML provides self-learning capability<\/li>\n<li><b>Automate IT &amp; Other Functions<\/b><br \/>\nWith Service desk application and RPA to automate IT, HR, F&amp;O and other business operations<\/li>\n<li>Improves Turnaround time by 90% with quick resolution<\/li>\n<\/ul>\n<p><span class=\"blogbody\" style=\"font-size: 24px;\"><b>Benefits of Cognitive IT Automation<img decoding=\"async\" class=\"size-full wp-image-8988 aligncenter\" src=\"https:\/\/aespanishprd.wpengine.com\/wp-content\/uploads\/2019\/11\/Blog_SBenefits-of-Cognitive-IT-Automation_21112019.png\" alt=\"Benefits of Cognitive IT Automation\" width=\"655\" height=\"342\" srcset=\"https:\/\/automationedge.com\/es\/wp-content\/uploads\/2019\/11\/Blog_SBenefits-of-Cognitive-IT-Automation_21112019-200x104.png 200w, https:\/\/automationedge.com\/es\/wp-content\/uploads\/2019\/11\/Blog_SBenefits-of-Cognitive-IT-Automation_21112019-300x157.png 300w, https:\/\/automationedge.com\/es\/wp-content\/uploads\/2019\/11\/Blog_SBenefits-of-Cognitive-IT-Automation_21112019-400x209.png 400w, https:\/\/automationedge.com\/es\/wp-content\/uploads\/2019\/11\/Blog_SBenefits-of-Cognitive-IT-Automation_21112019-600x313.png 600w, https:\/\/automationedge.com\/es\/wp-content\/uploads\/2019\/11\/Blog_SBenefits-of-Cognitive-IT-Automation_21112019.png 655w\" sizes=\"(max-width: 655px) 100vw, 655px\" \/><\/b><\/span><\/p>\n<ul class=\"blogbody\">\n<li><b>Cost Reduction \u2013 <\/b>AI-powered IT Automation can help reduce costs by automating IT processes. Industries require fewer resources as there is no human intervention required for executing a large amount of data. Thus cost will be reduced with processing the bulk data with automation.<\/li>\n<li><b>Productivity increases \u2013 <\/b>AI with IT process automation, increases the speed of working and hence the productivity. Increased accuracy and reduced manual efforts avoid the rework. The person can invest his\/her time to work on advanced skills like strategic planning etc.<br \/>\nBy reducing the turnaround time, more output can be processed in less time at regular intervals. Thus the productivity increases by IT automation.<\/li>\n<li><b>Availability \u2013 <\/b>System outages will be the million dollars loss to the organization, and it will be a bad reputation as well. By automating the health check and monitoring processes, we can take a preventive mechanism to avoid downtime. The processes like automated save and recovery, remote communication, alert notifications, and round-the-clock system monitoring network can significantly reduce the downtime.<\/li>\n<li><b>Accuracy \u2013 <\/b>IT operations mostly having mundane, repetitive tasks are more error-prone. By automating these repetitive tasks, the human errors are also reduced and result in delivering more reliable solutions<\/li>\n<li><b>Performance \u2013 <\/b>Automating the IT processes with huge data increases the performance as it requires less time to automate without manual intervention. Efficiency and accuracy are increased, and eventually, the performance increases without having to hire more staff.<\/li>\n<\/ul>\n<p><span class=\"blogbody\" style=\"font-size: 24px;\"><b>In Conclusion,<\/b><\/span><br \/>\n<span class=\"blogbody\">AI-powered IT Automation is not an either\/or proposition. It has become mandatory for organizations to bring digital transformation in the organization. AutomationEdge, the Integrated Automation Platform for IT &amp; Business Process Automation, has deep connectors that seamlessly integrate with Service Desk applications to provide digital experience. You can integrate your existing service requests or use existing bundled service request definitions in a few minutes using the wizard. AutomationEdge provides 400+ ready Bots for IT and business operations automation to reduce TAT, errors, and increase productivity.<br \/>\nMore details <span style=\"color: #2baae1;\"><a style=\"color: #2baae1;\" href=\"https:\/\/aespanishprd.wpengine.com\/it-robotic-process-automation-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Request a demo<\/a><\/span><\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":49,"featured_media":8979,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[50],"tags":[143,138,137,142,136,141,51,140,139,135,79],"class_list":["post-8971","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-it-automation","tag-auto-healing","tag-cpu-memory-utilization-report","tag-data-restoration","tag-employee-onboarding-self-learning","tag-health-check","tag-incident-resolution","tag-it-automation","tag-msps","tag-server-compliance-check","tag-server-monitoring","tag-service-desk-automation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How AI with IT Automation can transform towards Digital Innovation | AutomationEdge<\/title>\n<meta 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