SAP Application Support Automation

This automation, developed using the AutomationEdge RPA platform, streamlines SAP alert monitoring. It reads alerts from SAP Solution Manager, executes necessary SOPs, creates incidents, and notifies support engineers. The system identifies high-priority alerts, performs required actions, and creates ServiceNow tickets, assigning them to appropriate teams. This end-to-end process reduces manual intervention in alert handling, potentially improving efficiency and response times for SAP-related issues.