Case Study
Auburn Community Hospital
Implementing AutomationEdge CareFlo to Achieve 90% Process Efficiency Improvement
Auburn Community Hospital (ACH) is a non-profit, 99-bed acute care facility in Auburn, New York. As the only provider of acute and general hospital services in Cayuga County and the surrounding areas, it serves around 80,000 people throughout the Finger Lakes region.
95%
TAT Reduction in Superbill Creation Process
100%
Accurate Patient Pre-Registration Process for 50+ Patient Daily
99%
of Success Rate in Pre-Authorization Process through CareFlo
5 Hrs
of Manual Work Reduced Using CareFlo Bot
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Auburn Community Hospital relies on a large amount of manual effort to complete patient appointments and pre-registration and create superbills. With time-consuming data reporting and high volume work there was a delayed patient response time. They partnered with AutomationEdge to transform their process efficiency.
Automation Goals
- Decrease manual intervention
- Reduce process execution time
- Get error free operations
- Improve process efficiency
- Enhance patient experience
Process Overview
AutomationEdge performed a thorough assessment of Auburn Community Hospital’s process inefficiency and implemented CareFlo for the below processes-
- Superbill creation process
- Authorization process
- Patient pre-registration process