Case Study

Elara Caring

Mastered the art of reducing manual workload by 90% with AutomationEdge CareFlo

With a footprint in 18 Northeast, Midwest, and Southwest states, Elara Caring delivers exceptional personalized in-home care services with 26000 caregivers serving in more than 200 locations.

90%

TAT Reduction in Workload of Calling/Texting Staff

100%

Elimination of Manual Follow Up and Wait Times

80%

of Improved Process Efficiency in EVV

15 FTE

Equivalent Manual Work Reduced

“
Manual follow-up with clients and caregivers to verify incomplete EVV shifts was leading to missed billing and point calculation for Elara Caring. This was hampering the caregiver-client satisfaction score. Elara Caring made AutomationEdge their automation partner to reduce the manual efforts required for the process execution.

Automation Goals

  • Streamline EVV shift details

  • Reduce process execution time

  • Increase caregiver satisfaction score
  • Decrease manual error in billing

Process Overview

Elara Caring embarked on its automation journey with AutomationEdge CareFlo to reduce manual intervention and improve the caregiver satisfaction score. With AutomationEdge CareFlo, Elara Caring automated the Electronic Visit Verification process.

The Only Conversational AI And Automation Platform You’ll Ever Need

75% Improvement In Customer Satisfaction Rating90% Reduction In Employee Wait Time50% Of Tickets With End-to-End AutomationNew Revenue Channel Created With Conversational AI

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The Only Conversational AI And Automation Platform You’ll Ever Need

75% Improvement In Customer Satisfaction Rating90% Reduction In Employee Wait Time50% Of Tickets With End-to-End AutomationNew Revenue Channel Created With Conversational AI

Request A Demo