Case Study
Devoted Guardians Home Care
Game-changing EVV and Point System Dashboard Automation for Devoted Guardians
Devoted Guardians is an in-home care provider of comprehensive home support services to help seniors and disabled individuals who need assistance with daily living.
100%
Accurate & On-time
Point System Dashboard of 800 Caregivers Every Week
2 FTE
Equivalent Manual Work Reduction
90%
Reduction in the Workload of Calling/Texting Staff
100%
Elimination of Manual Follow Ups/ Wait Times
“
Manual follow ups with patients and enhancing caregivers experience were some of the challenges faced by Devoted Guardians. Moreover, manual records of the caregivers’ shifts led to loss of shift record thereby loss of pay.
Automation Goals
- Streamline shift details
- Provide a seamless employee and patient experience
- Reduce errors in employee shift details
- Reduce manual efforts and follow ups
Process Overview
After studying and understanding the home care and home health operations of the client AutomationEdge came up with Electronic Visit Verification and Point System Dashboard Automation.
The automation approach included:
- The manual process is initiated when Devoted Guardians Staff members (Caregivers) use the ClearCare application to clock in/out of their shifts.
- AutomationEdge RPA Bot performed an extraction of missing shifts and their details, Caregiver/Client’s preference for Text/Voice, Language, POA details and Phone numbers.
- Updating missing details AutomationEdge RPA Bot performed an extraction of different reports from different sources and records for different categories from extracted reports.
- Calculated and updated caregivers’ points based on defined rules for each category.