80%
Reduction in
helpdesk overload
45 Minutes to
1.1 Minutes
Reduction in call
turnaround time
2 FTE
Equivalent manual
work automated
“
Automationedge outlined the challenges faced in the password reset process and high volume payroll processing of 45,000+ users and implemented Conversational AI with voice support and IT process automation solution.
Automation Goals
Accelerate account password reset process
- Handle 45,000+ payroll users
Lowering manual intervention
Reducing call turnaround time
Process Overview
AutomationEdge implemented Conversational AI with voice support bot. The conversational RPA bot-
- Created service ticket in Cherwell along with employee details from Dialogflow IVR
- Verified user details and sent a temporary password back to DialgFlow IVR
- Updated and reset the service ticket in Cherwell