AutomationEdge provides free as well as premium steps in the developer studio. A step is considered consumed post it has been executed once in the workflow. Many steps are free for consumption (e.g., calculator step, Java Scripting step, database operations related steps, etc.).

Premium steps are as follows.

– Connector Steps: API-based connectors built for IT systems (e.g., BMC Helix, Remedyforce, ServiceNow, VMWare) or Business applications.

– Scripting Steps: Powershell, SSH steps which are commonly used in IT automation, and a few other scripting language steps (e.g., Java, Python, etc.)

– Cognitive Steps: Machine learning prediction, NLU intent, and entity detection steps

For IT Automation :

You can calculate the number of tasks performed per category of IT ticket resolution. You can come up with a number of premium steps you will need per ticket category and an average number of tickets per ticket category. You need to multiply the number of premium steps required per category by the total number of tickets per month in that category to arrive at the total premium steps use that you need for ticket resolution for that particular category per month.
Typically you will need two premium steps (e.g., one for connecting to the ticketing system and one for connecting to the target system using Powershell or target system connector) per IT ticket resolution.

For Email contact center automation:

You will consume one premium step every time you make a prediction or extract intent/entity from an email.

You can refer to the Resources page on the AutomationEdge website or post your questions on the community portal community.aespanishprd.wpengine.com or send an email to us at [email protected]