Case Study

Butte Home Health & Hospice

Reduce the Referral Response Time by 70% using AutomationEdge CareFlo AI

Founded in 1984, Butte Home Health & Hospice is a nonprofit, community-owned provider in Chico, CA.
It delivers home health and hospice services and is committed to helping people live safely at home with comfort, dignity, and independence.

5-10 Minutes

Reduction in Intake Processing

70%

Reduction in Referral Response Time

24/7

Referral Coverage

“
Butte Home Health relied on manual effort to process referrals from multiple portals, faxes, and documents, resulting in missed opportunities and delays. With fragmented data and time-consuming eligibility checks, intake teams faced high workloads and slow decision-making. They partnered with AutomationEdge to streamline the referral intake process.

Automation Goals

  • Decrease referral response time
  • Increase referral conversion
  • Reduce manual workload
  • Improve patient care

Process Overview

AutomationEdge conducted a comprehensive review of Butte Home Health & Hospice’s operational inefficiencies and implemented Referral Intake CareFlo AI to eliminate manual delays and improve conversion rate.

The Only Conversational AI And Automation Platform You’ll Ever Need

75% Improvement In Customer Satisfaction Rating90% Reduction In Employee Wait Time50% Of Tickets With End-to-End AutomationNew Revenue Channel Created With Conversational AI

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The Only Conversational AI And Automation Platform You’ll Ever Need

75% Improvement In Customer Satisfaction Rating90% Reduction In Employee Wait Time50% Of Tickets With End-to-End AutomationNew Revenue Channel Created With Conversational AI

Request A Demo