Case Study
PAIN CARE PHYSICIANS
Achieved 95% TAT Reduction in Health Information Management with AutomationEdge’s RPA
Pain Care Physicians is a US-based healthcare provider specializing in pain care medicine. It offers its healthcare services in a medical specialty framework of Physical medicine and rehabilitation (PM&R) across four central locations.
75%
TAT Reduction in Updox Process Execution
95%
TAT Reduction in Health Information Management Execution
75%
Reduction in Manual Effort in Process Execution
95%
Reduction in Manual Efforts
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Operating in real-time and handling 100+ patients daily was a big deal. To top it all, providing a hassle-free patient experience and standardizing communication are something that Pain Care Physicians was struggling with. For an efficient and more empathetic patient experience, Pain Care Physicians appointed AutomationEdge as its automation partner.
Automation Goals
- Streamline business processes
- Implement workload automation
- Provide seamless patient/staff experience
- Smoothens patients’ communication
- Accelerate processes with zero or no errors
Process Overview
AutomationEdge identified the below two processes where RPA bots can be implemented to accelerate them and enhance their efficiency.
- Health Information Management Process: This is more about the patient’s documentation holding general details.
- Updox Process- Sending Patient Records to HER: It’s about patients’ communication, faxes, records, etc.