Case Study
Elara Caring
Mastered the Art of Achieving 9x ROI Using AutomationEdge CareFlo AI
With a footprint in 18 Northeast, Midwest, and Southwest states, Elara Caring delivers exceptional personalized in-home care services with 26000 caregivers serving in more than 200 locations.
90%
TAT Reduction in Workload of Calling/Texting Staff
9x
ROI Achievement
120K
Referral Captured
80%
Improved EVV Process Efficiency
“
Manual follow-up with clients and caregivers to verify incomplete EVV shifts and handling the intake process manually was leading to missed billing, low conversion rate, and point calculation for Elara Caring. This was hampering their ROI. Elara Caring made AutomationEdge its automation partner to reduce the manual efforts required for the process execution.
Automation Goals
- Decrease referral response time
- Increase ROI
- Reduce process execution time
- Improve caregiver satisfaction score
Process Overview
Elara Caring embarked on its automation journey with AutomationEdge CareFlo AI to reduce manual intervention and improve the process efficiency for the following processes:
- Referral Intake
- Electronic Visit Verificaton