Case Study
Home Assist Health
Transforms EVV Operations, Cutting Manual Work by 70% with CareFlo
Home Assist Health is a nonprofit providing personalised in-home care across Arizona. Specialising in support for individuals with chronic conditions or disabilities, it empowers people to live independently, safely, and comfortably at home.
70%
reduction in EVV verification errors
50%
Improved Process Efficiency in EVV Update
8 hours- 1 hour 40 minutes
TAT Reduction in Policy Verification
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For Home Assist Health, Employees were overwhelmed with time-consuming manual processes that slowed operations and affected service quality. Critical data was often missing from caregiver visits, making EVV verification difficult and increasing compliance risks. Verifying visits and handling authorisations took hours and diverted staff from patient care. Home Assist Health onboarded AutomationEdge CareFlo to reduce their manual workload in home care operations.
Automation Goals
- Decrease manual intervention in EVV verification
- Reduce process execution time in authorization
- Reduce billing errors
- Improve staff’s focus for patient care
Process Overview
AutomationEdge conducted an in-depth evaluation of Home Assist Health’s operational inefficiencies and implemented CareFlo to streamline the following processes:
- Electronic Visit Verification
- Authorisation Process