Case Study

VBRCM

Standardized and Streamlined Medicare Payment Posting with AutomationEdge RPA

VBRCM is a new vision for the Revenue Cycle Management (RCM) Company that offers best-in-class compliance and revenue management solutions.

Significant TAT Reduction in Checking and Processing Records from Audit History

1.5 Minutes/Record
Processed Using RPA Bot

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Managing 500+ payment records from patients and insurance providers for initiating claims was a wrecking ball for VBRCM. Moreover, offering an error-free claim transfer to the patient was also one of the reasons the client struggled with.

Automation Goals

  • Streamline payment processes
  • Implement workload automation
  • Reduce errors in the audit reports
  • Smoothens employee and staff experience
  • Accelerate payment and claim process

  • Complete the payment before the deadline

Process Overview

To aid the challenges faced by VBRCM, AutomationEdge deployed an RPA bot in the Medicare Payment Posting process. This bot

  • Autonomously login and download the payment report
  • Verifies account and payment details
  • Tracks payment reports
  • Update audit reports with status

 

The Only Conversational AI And Automation Platform You’ll Ever Need

75% Improvement In Customer Satisfaction Rating90% Reduction In Employee Wait Time50% Of Tickets With End-to-End AutomationNew Revenue Channel Created With Conversational AI

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The Only Conversational AI And Automation Platform You’ll Ever Need

75% Improvement In Customer Satisfaction Rating90% Reduction In Employee Wait Time50% Of Tickets With End-to-End AutomationNew Revenue Channel Created With Conversational AI

Request A Demo