AI is being hailed as the “new electricity,” poised to revolutionize industries with an economic impact more significant than blockchain, robotics, genomics, and energy storage combined! Despite its potential, home health and hospice companies need to catch up in AI adoption, with studies revealing that less than 3% have embraced this groundbreaking technology compared to 86% in other industries.

But fear not, because AI is not just a buzzword; it’s the key to unlocking success, akin to the “Moneyball” approach in healthcare.

Drawing inspiration from a webinar hosted by the National Association of Home Care & Hospice, this article explores AI’s transformative potential in-home care and hospice. By leveraging insights from home care experts, we aim to shed light on how AI can revolutionize patient care, streamline operations, and enhance outcomes in this vital sector.

What can AI and automation do for home care and hospice?

Imagine a world where AI assists doctors in diagnosing patients with unparalleled accuracy and efficiency.

  1. AI tools have revolutionized cardiology by detecting heart failure and irregular heart rhythms, potentially years before traditional methods. Moreover, algorithms save lives by identifying sepsis early, leading to faster treatment and reduced mortality rates.
  2. GPT-4 in home healthcare settings demonstrates AI’s invaluable role in improving documentation accuracy and care quality.
  3. Also, GPT-4 technologies can correctly diagnose challenging cases 39% of the time and have the right diagnosis in their list of possible diagnoses 64% of the time.
  4. Various home healthcare providers are collaborating to use AI to answer patient questions. One home healthcare organization has used an AI tool in the patient admission process, which led to a 72% increase in hospice admissions in the last three days of life.

AI and Automation: Revolutionizing Homecare Efficiency and Quality

In the ever-evolving homecare landscape, the integration of Artificial Intelligence (AI) and automation is poised to revolutionize homecare agencies, bringing about unprecedented levels of efficiency and quality of care. Let’s explore some compelling potential home care use cases that not only save time and money but also enhance overall operational effectiveness:

AI and Automation- Revolutionizing Homecare Efficiency and Quality

  1. Physician Documentation

    Imagine an AI tool seamlessly translating verbal data input from physicians into a Certificate of Terminal Illness (CTI). This innovation not only enhances physician satisfaction by eliminating the need for multiple documentation corrections but also increases the productivity of each visit. With charts automatically compliant from day one, reducing audit denials and subsequent additional audits translates into significant cost savings for organizations.

  2. Chart Review

    AI-driven chart reviews represent a paradigm shift in streamlining workflows and ensuring consistency between clinicians. By identifying risk areas and discrepancies, this technology boosts clinician satisfaction. It minimizes the need for costly, time-consuming, and error-prone in-person reviews, ultimately reducing the risk of audits and reviews.

  3. Assessments

    Utilizing deep-learning-backed AI for assessments revolutionizes the accuracy and efficiency of care planning. Clinicians benefit from shorter assessment times and more accurate diagnoses as AI generates care plans, fills out OASIS questions, and codes additional diagnoses. The decreased coding costs and reduced need for in-person reviews further amplify the benefits, enhancing clinician satisfaction and operational efficiency.

  4. Claims Management

    AI streamlines the complex claims management process by analyzing historical data to optimize payer setup. Gone are the days of trial and error, as AI identifies patterns in claims to create a payer profile, minimizing mistakes and maximizing reimbursement. This improves clinician satisfaction by eliminating repetitive tasks, reduces costs associated with manual reviews, and mitigates the risk of audits and reviews.

  5. Patient Progress Monitoring

    AI-driven patient progress monitoring represents a significant leap forward in proactive care delivery. By analyzing patient data, the system can identify trends indicating improvements, readiness for discharge, or the need for hospice care. This timely intervention ensures that patients receive the appropriate level of care when needed most, ultimately improving outcomes and reducing associated costs, such as those incurred by bridge programs and hospice service intensity add-ons.

How to Start with AI and Automation in Home Care?

Prepare your organization for the future of home care by taking proactive steps toward AI adoption:

  1. Engage with EMR Providers

    Initiate conversations with your EMR providers to express your interest in integrating AI capabilities into your systems. By fostering this dialogue early on, you can stay informed about upcoming developments and ensure your organization can leverage AI-driven solutions when they become available.

  2. Transition to SaaS EMR Solutions

    If you use an on-premises EMR system, consider transitioning to Software as a Service (SaaS) solutions. SaaS platforms offer greater flexibility and scalability, making them better equipped to harness the power of AI technologies. By making this transition, you’ll lay the foundation for seamless integration with future AI applications.

  3. Evaluate Contracts, Positions, and Equipment

    Take stock of your current contracts, staffing arrangements, and equipment inventory to identify areas needing adjustment to accommodate AI adoption. Evaluate whether your existing vendor agreements align with your AI integration goals and explore opportunities for renegotiation or updates. Additionally, assess your staffing needs and consider hiring or training personnel with expertise in AI technologies. Finally, review your equipment and infrastructure to ensure they can support AI-driven workflows effectively.

Impact of AI and Automation in the Future

In the future, AI and automation will revolutionize home care and hospice services. These innovations will-

  1. Streamline documentation by allowing clinicians to speak naturally while auto-populating assessments.
  2. AI will analyze EMR data to assess disease progression and hospice eligibility, enabling personalized care plans tailored to specific illnesses and comorbidities.
  3. AI and automation enhance efficiency, decision-making, and patient outcomes in home care and hospice settings.

Transform Your Home Care
Operations with AI
and Automation