Achieve High Speed IT and HR Service Request Resolution with MS Teams & BMC Helix ITSM Automation

With enterprises now expecting large numbers of staff to work from home, building a digital workplace is no more an option but a necessity. People will expect to work differently after returning to the office.

HR and IT leaders need to prioritize employee and user collaboration by leveraging automation of tools like MS Teams and their integration with BMC Helix ITSM.

AutomationEdge and our partner Vyom Labs together brings to you an informative webinar that will demonstrate how incident resolution at BMC Helix ITSM is moving from manual interaction to resolution without human intervention by integrating MS Teams with automation and Chatbot.

Webinar will focus on:

• Impact of Covid-19 on Service Desk and messengers like MS Teams
• Top automation candidates in IT and HR
• Integrate BMC Helix service desk with legacy systems or home grown systems without APIs for automatic ticket resolution
• End-to-end employee onboarding process automation (All tasks inclusive – IT and non IT)