Every request. Every incident.
One platform
The market split IT support in half - request tools that stop at the first server alert, and incident tools that are thin at the help desk. SupportFlo resolves both, end-to-end, on the ITSM you already run.
The market makes you choose half the problem. We don't
Point tools grew up on one side of the queue. IT support doesn't work that way - a typical day holds password resets and a P1 in the same hour.
Two products. Two contracts. Two halves of the same day.
Half one - Service requests
Request-automation tools
AI-native help desks and service platforms
At the first server alert. No diagnosis, no remediation, no self-healing - and most make you adopt their service desk to get it.
Day-one access, before the laptop boots.
MICROSOFT TEAMS ● 08:47Access granted just-in-time, approvals checked against policy, and de-provisioning scheduled the moment it was granted - the same path handles onboarding, offboarding, password resets, installs and the long tail.
Half two - Incidents
Incident-automation tools
ITOps orchestration and runbook platforms
At the help desk. Deflection and hand-offs, not end-to-end fulfilment - and API-only reach stalls at legacy systems.
Your servers fix themselves at 4 a.m. - as a pre-approved standard change.
Runaway session terminated. Preconditions passed; not in change freeze.
Rollback armed before the change ran, health verified before the ticket closed, and no one woken up - the same agent runs patching, restarts, disk and access incidents, and rides shotgun in the P1 war room at L3.
One shared front - Teams, WhatsApp, email, portal, monitoring, voice - classifies every item as a request or an incident and routes it to the right agent.
SupportFlo runs both halves - on the ITSM you already have.
Everything the request tools fulfill, plus everything the incident tools remediate - one governed engine, one licence, one audit trail. Nothing to migrate, nothing to rip out.
We didn't build another service desk. On purpose.
Your ITSM stays the system of record. Every diagnosis and resolution syncs back to tickets, worknotes, and change records.
Your queues, SLAs, and reports stay intact - just emptier.
Switch ITSM platforms? Your SupportFlo automations move with you.
+ your monitoring, IdP, MDM and CMDB
Seven parts. One engine.
And when the workflow doesn't exist - describe it.
Pre-built desks cover the common 80%. For the rest, build in English - not from scratch. 10× faster to automate, reusable across teams and clients.
When a VPN ticket mentions token errors, check the user's MFA status, re-sync the token, and confirm with them.
No blank canvas. No connectors picked by hand. No script written.
1,100+ workflows you don't have to build.
Production-ready automations for requests and incidents, across the systems IT actually runs on. Enable a pack, not a project.
We automate the dark corners API-only tools can't touch.
Legacy Active Directory
On-prem identity with no clean modern API.
Native RPAMainframe & green-screen
3270 terminals and COBOL back ends.
Terminal emulationCitrix & virtual apps
Screens that only exist inside a session.
Session-awareThick-client desktop apps
Windows apps with no integration surface.
UI automationNo-API vendor portals
Third-party portals you can only click.
Browser agentScanned docs & screenshots
Document AI reads what isn't structured data.
Document AIAutonomy you can defend in a security review.
Autonomous fixes go live only after shadow-mode evidence and authorised human promotion - ITIL-aligned, conservative by design. Multi-LLM through one governed gateway (OpenAI • Gemini • Claude), with •SOC 2 Type 2 • ISO 27001 • GDPR • HIPAA readiness. SaaS, on-prem or hybrid.
One column covers the whole queue.
| Capability | SupportFlo | AI-native ITSM (request tools) |
Incident automation (ITOps tools) |
AI add-ons on ITSM (assist tools) |
|---|---|---|---|---|
| Service requests resolved end-to-end | ✓ | ✓ | ~ | ~ |
| Incidents diagnosed & remediated end-to-end | ✓ | ✗ | ✓ | ~ |
| Keeps your existing ITSM as system of record | ✓ | ✗ | ✓ | ~ |
| Reaches no-API systems (RPA + Document AI) | ✓ | ✗ | ~ | ~ |
| Build agents & workflows from plain English | ✓ | ✓ | ✓ | ~ |
| 1,100+ pre-built workflow marketplace | ✓ | ✗ | ~ | ✗ |
| Outcome / per-resolved-ticket pricing | ✓ | ✗ | ~ | ✗ |
| MSP program: certified bench, multi-tenant, white-label | ✓ | ✗ | ~ | ✗ |
Run by global enterprises
Land IT. The same platform runs HR and finance
SupportFlo for IT
Every request and every incident - resolved on the ITSM you already run.
SupportFlo for HR →
Leave, payslips, onboarding, letters, statutory - resolved end-to-end on your HRMS.
SupportFlo for F&A →
Expense, invoice and procurement queries - handled across your ERP and finance systems.
Every new desk runs on the deployment you've already made - one investment, expanding where the pain is sharpest.
Start with your worst queue - either half of it.
Book a demo →
Live, 40 minutes.
Two-week pilot →
Your tickets. Your ITSM. Real results.
See what you'd save →
See what SupportFlo could save you.
[email protected] · SaaS, on-premises or hybrid