Every request. Every incident.
One platform
The market split IT support in half — request tools that stop at the first
server alert, and incident tools that are thin at the help desk. SupportFlo
resolves both, end-to-end, on the ITSM you already run.
The category
The market makes you choose half the problem. We don't
Point tools grew up on one side of the queue. IT support doesn't work that way — a typical day holds password resets and a P1 in the same hour.
Two products. Two contracts. Two halves of the same day.
Half one — Service requests
Request-automation tools
AI-native help desks and service platforms
Just-in-time access provisioning
Onboarding and offboarding
Password resets, installs, the long tail
Natural-language workflow building
At the first server alert. No diagnosis, no remediation, no self-healing — and most make you adopt their service desk to get it.
Day-one access, before the laptop boots.
MICROSOFT TEAMS ● 08:47Access granted just-in-time, approvals checked against policy, and de-provisioning scheduled the moment it was granted — the same path handles onboarding, offboarding, password resets, installs and the long tail.
Half two — Incidents
Incident-automation tools
ITOps orchestration and runbook platforms
Alert-driven diagnostics and remediation
Self-healing runbooks, lower MTTR
Cross-system orchestration
AI-assisted workflow building
At the help desk. Deflection and hand-offs, not end-to-end fulfilment — and API-only reach stalls at legacy systems.
Your servers fix themselves at 4 a.m. — as a pre-approved standard change.
Runaway session terminated. Preconditions passed; not in change freeze.
Rollback armed before the change ran, health verified before the ticket closed, and no one woken up — the same agent runs patching, restarts, disk and access incidents, and rides shotgun in the P1 war room at L3.
One shared front — Teams, WhatsApp, email, portal, monitoring, voice — classifies every item as a request or an incident and routes it to the right agent. Both close with better notes than a human writes.
SupportFlo runs both halves — on the ITSM you already have.
Everything the request tools fulfill, plus everything the incident tools remediate — one governed engine, one licence, one audit trail. Nothing to migrate, nothing to rip out.
By design
We didn't build another service desk. On purpose.
Your ITSM stays the system of record. SupportFlo plugs in underneath — two-way sync, every diagnosis and resolution written back as tickets, worknotes and change records. Your queues, your SLAs, your reports: untouched, just emptier.
+ your monitoring, IdP, MDM and CMDB
Works before the ticket exists (from monitoring events) and after (from the queue). If you ever change
ITSM, SupportFlo — and every automation you've built — moves with you.
The platform
Seven parts. One engine.
And when the workflow doesn't exist — describe it.
The pre-built desks cover the common 80%. For everything specific to you, your team builds from English — not from a blank canvas.
When a VPN ticket mentions token errors, check the user's MFA status, re-sync the token, and confirm with them.
No blank canvas. No connectors picked by hand. No script written.
10× faster to stand up automation than building from scratch — and every new build is reusable across
teams, or across every client you serve.
AgentEdge Marketplace
1,100+ workflows you don't have to build.
Production-ready automations for requests and incidents, across the systems IT actually runs on. Enable a pack, not a project.
EdgeReach
We automate the dark corners API-only tools can't touch.
Legacy Active Directory
On-prem identity with no clean modern API.
Native RPAMainframe & green-screen
3270 terminals and COBOL back ends.
Terminal emulationCitrix & virtual apps
Screens that only exist inside a session.
Session-awareThick-client desktop apps
Windows apps with no integration surface.
UI automationNo-API vendor portals
Third-party portals you can only click.
Browser agentScanned docs & screenshots
Document AI reads what isn't structured data.
Document AIEvery enterprise has these. Automation that's API-only stalls at the door — native RPA + Document AI is why we don't.
Policy Guard
Autonomy you can defend in a security review.
Fixes go autonomous only after shadow-mode evidence and an authorised human promotion — the definition of an ITIL standard change. Ships conservative; you promote what you trust.
Multi-LLM (OpenAI · Gemini · Claude) behind one governed gateway · SOC 2 Type 2 · ISO 27001 · GDPR ·
HIPAA · SaaS, on-prem or hybrid — the posture that clears regulated BFSI, healthcare and government for production.
Where it counts
One column covers the whole queue.
| Capability | SupportFlo | AI-native ITSM (request tools) |
Incident automation (ITOps tools) |
AI add-ons on ITSM (assist tools) |
|---|---|---|---|---|
| Service requests resolved end-to-end | ✓ | ✓ | ~ | ~ |
| Incidents diagnosed & remediated end-to-end | ✓ | ✗ | ✓ | ~ |
| Keeps your existing ITSM as system of record | ✓ | ✗ | ✓ | ~ |
| Reaches no-API systems (RPA + Document AI) | ✓ | ✗ | ~ | ~ |
| Build agents & workflows from plain English | ✓ | ✓ | ✓ | ~ |
| 1,100+ pre-built workflow marketplace | ✓ | ✗ | ~ | ✗ |
| Outcome / per-resolved-ticket pricing | ✓ | ✗ | ~ | ✗ |
| MSP program: certified bench, multi-tenant, white-label | ✓ | ✗ | ~ | ✗ |
Run by global enterprises
One platform, every back office
Land IT. The same platform runs HR and finance
SupportFlo for IT
Every request and every incident — resolved on the ITSM you already run.
SupportFlo for HR →
Leave, payslips, onboarding, letters, statutory — resolved end-to-end on your HRMS.
SupportFlo for F&A →
Expense, invoice and procurement queries — handled across your ERP and finance systems.
Every new desk runs on the deployment you've already made — one investment, expanding where the pain is sharpest.
Get started
Start with your worst queue — either half of it.
Book a demo →
Live, 40 minutes. A real request and a real incident, both resolved end-to-end.
Two-week pilot →
Your real tickets, on your ITSM — watch them close.
See what you'd save →
ROI worked out on your volumes and your rates.
[email protected] · SaaS, on-premises or hybrid