It's 4 p.m. at the insurer.
A customer email just landed
Policy number buried in the third line. A scanned form attached. Written in local language. Nobody reads it — and it's resolved before the SLA clock hits five minutes.
Agentic AIDocument AIWorkload
Document AIIntegrationsETL
Agentic AIEdgeAI CopilotAgentEdge
RPAIntegrationsConversational
ConversationalHuman-in-the-LoopWorkload
No human read it, it closed inside SLA, and every step — the local language comprehension, the scanned attachment, the no-API portal, the hand-off — landed on one audit trail.
Where this fits
You've met the pre-built agents.
This is what they run on
SupportFlo ships ready-made AI agents for enterprise operations — IT, HR and finance. Underneath them sits this platform. Use it to build agents for the rest of your enterprise operations — and for the business operations that are the business itself: loans, claims, KYC, the customer inbox.
Start with a pre-built desk or start with a process — everything you deploy lands on the same core, so
the second use case is faster than the first.
The platform
Humans, agents, bots. The whole process. One native platform
That email needed conversational AI, document AI, agentic reasoning, API integration, RPA on a no-API portal, data reconciliation, scheduling and a human hand-off — and it never left one platform. That's the difference between owning a platform and operating a stack.
Everyone sells a "platform."
Most ship a stack.
- ✗Agentic bolted onto legacy RPA — or acquired outright
- ✗Robot licences + platform fee + add-on modules
- ✗Document AI extra, chatbots via partners, orchestration billed separately
- ✗Analysts peg the agentic upgrade at +20–50% of programme TCO
Ten capabilities,
built natively together.
- ✓Agentic AI, RPA and Document AI in one execution engine — from day one, not 2025
- ✓One platform, one licence — optionally outcome-priced
- ✓~50% lower total cost · 5× faster to build
- ✓One invoice you actually understand
The distinction isn't architectural pride. It decides how many line items you negotiate, how many vendors you renew, and how many places an action must be re-authorised before it happens.
The 10× wheel
The whole wheel — not one or two spokes
Every capability shares the same data, the same permissions and the same audit trail — which is why one request can use all ten without a hand-off.
A monitoring tool alerts but can't fix. An ITSM tool logs but can't act. An RPA bot acts but can't read a free-text email. Every real process crosses those boundaries — on a stack, each crossing is an integration you own. Here, it's a step.
Under the hood
Shared core. Shared data. Shared governance
Development sits alongside: AI Studio, Process Studio and EdgeAI Copilot — with custom reporting, analytics and dashboards for oversight.
Where it runs
Proven where automation is hardest: regulated operations
Banking and insurance are where the platform grew up — straight-through processing under audit. The same engine runs every other industry.
From loan file to ledger.
- ✓Loan origination, underwriting & foreclosure
- ✓KYC / AML, CKYC & Aadhaar masking
- ✓Reconciliation — UPI, IMPS, ATM, Nostro
- ✓Trade finance, positive pay & chargebacks
- ✓Compliance & regulatory reporting
From first email to settled claim.
- ✓Email contact center — read, decide, act, reply
- ✓Claims processing & adjudication
- ✓Underwriting automation
- ✓Policy servicing, renewals & De-Dup
- ✓Document AI extraction at volume
The same engine, everywhere.
- ✓Healthcare & home care — CareFlo
- ✓Manufacturing, telecom, BPO & contact centers
- ✓Invoice & payment processing, GST
- ✓Financial close & reporting
- ✓Approvals, decisioning & exception handling
Run by 200+ enterprises worldwide
Tens to hundreds of processes automated per customer environment · explore all case studies →
Build your own
Describe it in English. Ship it governed
Start from a ready agent and change it, or describe something new — either way it inherits the connectors, the policy engine and the audit trail already in production. 5× faster than building from scratch.
Why the economics hold at enterprise volume: agentic where it must be, deterministic where it can be — pre-built agents run repeatable work as automation and spend model reasoning only where judgment is needed, so cost per resolution stays predictable at 67,000 requests a month instead of scaling with tokens.
Governance & trust
Built to say yes to the board — safely
The controls that turn "agentic AI" from a risk into an approved, audit-ready programme — the reason regulated BFSI runs this in production.
SOC 2 Type 2 · ISO 27001 · GDPR · HIPAA
Already on UiPath, Automation Anywhere, Blue Prism or Power Automate?
Migrate the bots. Keep the ROI. Cut the line items
Your renewal is a decision point. Move your existing bot estate onto one native platform — and get agentic AI, Document AI and conversational included instead of priced as add-ons.
Free migration assessment
Bot-by-bot inventory of your current estate — complexity, connectors, run volumes — mapped to AutomationEdge equivalents, with a TCO comparison you can put in front of finance.
Accelerated re-platform
Migration accelerators and a certified services bench convert workflows in batches — highest-volume first, so savings start before the migration ends.
Cut over with evidence
Old and new run in parallel until outputs match. You decommission per-bot licences on your schedule — not the vendor's.
| Where it counts | AutomationEdge | UiPath | Automation Anywhere | Blue Prism | Power Automate |
|---|---|---|---|---|---|
| Chatbot + Agentic + RPA + Doc AI, natively one | ✓ | ~ | ~ | ~ | ~ |
| Simple licence — one price | ✓ | ✗ | ✗ | ✗ | ✗ |
| Customisable agentic AI offering | ✓ | ~ | ~ | ~ | ~ |
| Outcome-based pricing option | ✓ | ✗ | ✗ | ✗ | ✗ |
✓ native · ~ separate modules, acquisitions or credit packs · ✗ not offered — assessed from public pricing & product docs; verify per deal.
See the full RPA migration offering →
Two ways to buy
Start pre-built, or automate the whole process
Same core, same governance, same contract — deploy where the pain is sharpest and expand when you're ready.
AI agents for enterprise operations
- ✓Outcome-priced — you pay per resolution
- ✓Live in weeks on the systems you already run
- ✓Starts from the AgentEdge ready-agent library
Agentic automation for business operations
- ✓Loan origination · KYC/AML · claims · email contact center
- ✓Document AI, decisioning and orchestration together
- ✓Built with EdgeAI Copilot, in plain English
Get started
Bring the process you were told needs three tools
See a live demo →
One process, all ten capabilities — end to end, on one platform.
Run a two-week POC →
On your real workflow, with your real systems and volumes.
Book an architecture review →
Map your current stack — and its line items — to one platform.
[email protected] · SaaS, on-premises or hybrid