Every question. Every process
One HR platform.
HR AI assistants answer employees - and stop where the API ends. HR automation tools run workflows - and can't hold a conversation. SupportFlo does the whole job: the 11 p.m. WhatsApp question and the 6 a.m. onboarding run, on the HRMS you already have.
HR work has two surfaces. The market automates one
There's the work employees see - questions, letters, requests. And the work they never see - onboarding runs, statutory portals, payroll inputs. Point tools picked a surface. HR runs on both.
Two products. Two contracts. Two surfaces of the same job.
Surface one - The front office
HR AI assistants
Conversational chatbots and “AI colleagues”
At the API boundary. No statutory portal, no scanned document, no onboarding batch - the HR back office is never touched.
The salary certificate nobody was awake for is already signed and sent.
WHATSAPP ● 23:04No HR agent touched it, no ticket was raised, and the request was policy-checked, logged and written back to the HRMS - the same path handles leave, payslips, Form 16, letters and claims.
Surface two - The back office
HR automation and RPA tools
Workflow orchestration and lifecycle automation
At the front door. No conversational surface employees actually use - requests still arrive as tickets and email, and unstructured work never reaches the automation.
32 people join today. Onboarding ran before HR logged in.
Welcome letters generated; submitted IDs read and verified against records.
Eight scheduled runs a day, around the clock, with six FTE returned from onboarding admin - the same agent files on statutory portals, prepares payroll inputs, and closes out full-and-final settlements and exits.
The same engine filed ESIC registrations across 28 state government portals at TVS Credit - work with no API, no ticket, and no chatbot answer.
SupportFlo runs both surfaces - on the HRMS you already have.
The conversation an employee has at 11 p.m., and the back-office run your team starts at 6 a.m. - one governed engine, one audit trail, one price. Not a replacement. Not a migration.
Your HRMS already has the answers. SupportFlo delivers them
The resolution layer sits on top of your existing HRMS as system of action on your system of record.
Resolving employee requests 24×7 across WhatsApp, Teams, voice, email and web, in 100+ languages with every resolution logged with intent, policy and decision trace.
No forms. No portal. Just answers.
+ payroll, LMS, benefits, ITSM and 520+ connectors
Seven parts. One engine
Across the whole employee lifecycle. Filed or not
Not a handful of FAQs - SupportFlo resolves requests across HR, IT and F&A in the same thread, while routing and logging each action in the system that owns it. One platform for every employee need.
Four HR teams. Outcomes you can check
Live in regulated BFSI and US healthcare - on the HRMS these teams already had.
"Our WhatsApp HR service transformed how employees access HR. We doubled the employee base we serve without adding a single headcount to the service desk."
Built for HR compliance - every action logged
The reason regulated BFSI HR teams run this in production. HR data is the most personal data in the company; the guardrails are not optional.
One column covers both surfaces
| Capability | SupportFlo | HR AI assistants (chat-first tools) |
AI service desks (ITSM add-ons) |
Plain RPA |
|---|---|---|---|---|
| Answers employee questions conversationally | ✓ | ✓ | ✓ | ✗ |
| Takes real action on the HRMS | ✓ | ~ | ~ | ~ |
| Runs the HR back office - batches, portals, statutory | ✓ | ✗ | ✗ | ✓ |
| Reads & generates HR documents natively | ✓ | ~ | ✗ | ~ |
| Reaches no-API systems & government portals | ✓ | ✗ | ~ | ✓ |
| WhatsApp + voice channels, 100+ languages | ✓ | ~ | ~ | ✗ |
| One native platform - no second product to license | ✓ | ~ | ✗ | ✗ |
| Outcome pricing - per resolved ticket, not per seat | ✓ | ✗ | ✗ | ✗ |
Shadow mode first. On your real queries
Every proposed action in shadow mode is logged exactly as a live one would be - the pilot produces the evidence for the rollout decision, not a demo.
Outcome-based
- ✓Pay only when a ticket closes - not per seat
- ✓No upfront licence or PO; a proof-of-value letter
- ✓70–80% below helpdesk cost per query
Subscription
- ✓A single CFO-friendly line item
- ✓Fully managed model infrastructure, disclosed
- ✓Multi-year terms available
Land HR. The same platform runs IT and finance
SupportFlo for HR
Leave, payslips, onboarding, letters, statutory - resolved end-to-end on your HRMS.
SupportFlo for IT →
Every request and every incident - resolved on the ITSM you already run.
SupportFlo for F&A →
Expense, invoice and procurement queries - handled across your ERP and finance systems.
Start with the question your team answers most
Book a demo →
Live, 40 minutes.
Two-week pilot →
Test it real HR queries, not demos.
Map your use cases →
Find where AI can help.
[email protected] · SaaS, on-premises or hybrid