Case Study
Marcopolo
Scaling 200+ Workflows with Intelligent Automation
Marcopolo is a global manufacturing company with over 10,000 employees, operating across multiple business units. With increasing operational complexity and growing demand across departments, manual processes and IT dependency began slowing down business operations.
To overcome these challenges, Marcopolo adopted AutomationEdge’s intelligent automation platform to streamline workflows, reduce manual effort, and build a scalable automation ecosystem.
216
Active RPA workflows deployed
90%+
Reduction in process execution time
24/7
Automation-driven operations
15+
Business areas enabled with automation
“
Marcopolo transformed its operations by decentralizing automation, enabling business teams to build and manage their own workflows while reducing dependency on IT.
Automation Goals
Automate repetitive operational workflows
- Reduce dependency on IT for routine processes
- Eliminate manual and paper-based workflows
- Improve speed and efficiency of internal approvals
- Enable business teams to build and own automation
- Create a scalable, decentralized automation model
- Reduce operational risks and human errors
Process Overview
AutomationEdge evaluated Marcopolo’s internal operations and identified multiple high-impact automation opportunities across IT and business functions.
The solution introduced a structured and scalable automation approach:
Before Automation
- Employee raises request manually
- Paper/email-based approvals
- Request sent to IT team
- IT processes request
- Manual execution in systems (e.g., SAP)
After Automation
- Employee submits request via structured workflow
- Automated approval routing
- RPA bot processes request
- Data validated and executed in systems
- Confirmation generated automatically