AutomationEdge
Versions Life
AutomationEdge
Versions Life
Support Levels
| AutomationEdge Version | Support Level |
|---|---|
| 3.x | Basic support only, End of Life on August 01, 2022 |
| 4.x | Basic support only, End of Life on August 01, 2022 |
| 5.0 – 5.5 | Critical Support only, End of Life on August 01, 2022 |
| 5.6 | Conditional Support for Legacy apps, End of life on November 01, 2022 |
| 6.x | Basic support only, End of Life on August 01, 2022 |
| 7.x | Standard support |
Support Level Glossary
| Support Level | Description of support provided |
|---|---|
| Basic support | Only L1 support will be given, no patches will be given on these versions. Support will advice to upgrade to supported versions in case of any issues or patches needed |
| Critical Support | L1 and L2 support only. Support will advise to upgrade to supported versions in case of any issues or patches needed. Patches for critical product issues will be given on 7.x if not already fixed in the later supported versions. Only in cases of legacy applications, patch will be provided on 5.6 till EoL for 5.6 |
| Conditional Support | L1, L2 and minimal L3 support will be provided for customers who are stuck on 5.6 due to legacy target systems. Patches for bug fixes will be given on 5.6 only if they are affecting the product operation in reference to Legacy application automation. Other customers should upgrade to latest version of AutomationEdge 7 |
| Standard Support | Complete L1, L2 and L3 support. Patches will be given on latest version of AutomationEdge 7 series |
| End of Life | Continued access to support portal and community for Knowledge Articles and other discussions however users will not be able to raise tickets or support issues with the support team for these versions. |