Case Study

Kotak Mahindra Life Insurance Co. Ltd.

Kotak Mahindra Life Insurance Accelerated Process Efficiency Using AutomationEdge RPA Bot

Kota Mahindra Life Insurance is a privately owned insurance company that provides protection, retirement, savings, investment, and annuity plans. With a customer count of 15 million, Kotak Life Insurance has 232 branches in around 167 cities and towns in India, with 99,275 agents.

45 Mins to 2 Mins

TAT Reduction in Quote Generation Time

150+
Corporates

Were Served by the RPA Bot for Quote Generation

24/7
Processing

of File using RPA Bot

Faster Project Implementation in 8 Sprints

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Considering the amount of manual effort and time required to execute the process, Kotak Life Insurance implemented an AutomationEdge RPA bot to achieve process excellence.

Automation Goals

  • Garner productivity in business processes
  • Reduce TAT in customer-facing processes
  • Reduce errors in quote generation
  • Achieve manual efforts reduction and expedited business processes

Process Overview

Using AutomationEdge RPA, Kotak Life Insurance Process automated the below process-

  • EOD-BOD processes
  • Quote Creation
  • Actuarial Process on New Business Margin and Asset Management

The Only Conversational AI And Automation Platform You’ll Ever Need

75% Improvement In Customer Satisfaction Rating90% Reduction In Employee Wait Time50% Of Tickets With End-to-End AutomationNew Revenue Channel Created With Conversational AI

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The Only Conversational AI And Automation Platform You’ll Ever Need

75% Improvement In Customer Satisfaction Rating90% Reduction In Employee Wait Time50% Of Tickets With End-to-End AutomationNew Revenue Channel Created With Conversational AI

Request A Demo