Case Study

HDFC Bank

Transforming 15+ Business Functions with AutomationEdge’s RPA

Headquartered in Mumbai, HDFC bank is the third-largest bank by asset and market capitalization as of April 2021 with nearly 1,20,000 employees.

HDFC Bank

15+

Business processes were automated

100%

Error-free document processing

100%

Transparency with centralized document status

90%

TAT reduction in reconciliation process


HDFC bank was grappling with many business processes that previously required manual intervention, time, and iterations. To accelerate these processes and enhance their productivity with resource optimization, HDFC bank adopted and implemented AutomationEdge’s RPA solution.

Automation Goals

  • Automate business processes requiring maximum resources
  • Decrease manual dependency
  • Reduce TAT
  • Get error-free output

  • Elevate the automation infrastructure of the bank

Process Overview

AutomationEdge examined and understood various processes, and their existing functionalities and initiated the RPA bot implementation as a driver to accelerate them. AutomationEdge finalized the below automation candidate to automate:

  1. HR- Talent acquisition documentation
  2. Duplication
  3. NPCI mailer
  4. Change and release self-assessment
  5. ATM chargeback
  6. Factory repayment
  7. Trade finance consistency reconciliation
  8. Digital library
  9. Nostro reconciliation
  10. Salary upload
  11. LRS monitoring
  12. Secured and unsecured loan application processing
  13. Stock statement upload
  14. TPA for LAP (Loan against property)

The Only Conversational AI And Automation Platform You’ll Ever Need

75% Improvement In Customer Satisfaction Rating90% Reduction In Employee Wait Time50% Of Tickets With End-to-End AutomationNew Revenue Channel Created With Conversational AI

The Only Conversational AI And Automation Platform You’ll Ever Need

75% Improvement In Customer Satisfaction Rating90% Reduction In Employee Wait Time50% Of Tickets With End-to-End AutomationNew Revenue Channel Created With Conversational AI