Over the past few decades, IT has seen incredible advancements in many fields, most of them centered around technologies that enhance service desk productivity. IT service desk management has been one of the focus areas, thanks to it being one of the most time-consuming and productivity-sucking tasks that businesses struggle with.
As businesses grow, so does the demand for IT support. High ticket volume is one of the biggest struggles IT service agents often face. So, it’s high time that businesses go all-digital, ensuring that all ITSM tickets are automated.
If you are convinced yet confused about how to make your automation dream realistic and achievable, read this e-book on AI Service Desk and Automation Guide to quench your anxiousness by discovering:
- How to modernize & streamline your service desk
- Key challenges faced during automating AI service desks and how to overcome them
- Major Factors that might fail IT Service Desk Automation
- Role of AI Chatbot in IT automation
- Consumption-Based Pricing: A Game-Changing Model for IT Service Desk Automation