Password reset might seem like the most trivial and commonly raised request across the IT industry, but the reality is starkly different. Password reset is, in fact, the highest volume ticket category across the service desk of the organizations, mounting up to around 20% to 40% of the overall ticket volumes.
This alarming percentage presses on the ardent need to invest in a self-service password reset tool. Such automated systems can eliminate all service desk calls for a password reset, user unblocks, and error rectification.
Read our latest ebook on “Evaluating a Self-Service Password Reset Tool” to unleash the true potential of a self-service password reset tool and how it can promise to optimize operations for enhanced business value. This guide also presents the features and capabilities to consider while evaluating self-service password reset tools. So, read it before investing in an automated password reset tool!