Driving IT productivity using conversational Platforms & Intelligent Automation
Shubamoy Chakraborti, VP-IT at Magma Fincorp answers key questions on how to start intelligent automation journey:
- In-house or Outsourced?
- Re-engineering (BPM) followed by Bot or other way?
- How to manage the communication to end users?
- How to make Business aware of the potentials?
- How to define the ROI?