Driving IT productivity using conversational Platforms & Intelligent Automation

Shubamoy Chakraborti, VP-IT at Magma Fincorp answers key questions on how to start intelligent automation journey:

  • In-house or Outsourced?
  • Re-engineering (BPM) followed by Bot or other way?
  • How to manage the communication to end users?
  • How to make Business aware of the potentials?
  • How to define the ROI?

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