The Rise of Digital Insurers – Business Case of ICICI Lombard

Goutam Dutta, Ex-Vice President, ICICI Lombard, presents how his company derived benefits using AutomationEdge :

  • Turnaround time of Fire quote issuance improved to 30 minutes from earlier 2 days and policy issuance TAT to 1 day from earlier 3 days.
  • Data cleansing and transformation time reduced to 5 mins from earlier 3 to 4 hours.
  • 61% of deviation approvals done by Bot. The rate is increasing by 3-5% each month.
  • Operations productivity improved and they are able to handle the 3x volume with same team.
  • Document upload, inwarding done by Bots and improved productivity of sales and operations by 55%.

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