Shift Left is about moving higher cost services delivery channels to lower cost delivery channels. Automation along with self-service can be the best delivery channel – lower in cost and higher is customer satisfaction due to faster speed of response and lesser errors.

shift-left strategy

Password reset can be one of the first candidates for automation. It is observed that around 20 to 40% tickets on services desk are for password reset. An automated self-service can significantly benefit the organization.
AutomationEdge has integrations with popular service desk and self-service tools including Remedy ITSM, Remedyforce, Service Core, Track-IT, HPSM, Service-now etc. AutomationEdge supports password reset automated self-service. You can see the demo of this tool here.