The biggest ongoing debate in the global market is about robots replacing human labour in the future. The fact differs, as robots are not here to replace humans but to assist them. The future is brighter for the organizations that can balance well through this transition, and create a sustainable environment [...]
Organizations expect more productivity and efficiency for a profitable business. They start outsourcing their services to Managed Service Providers (MSPs) to maintain quality and reduce costs. To stay competitive, MSPs have to offer innovative services to their customers. MSPs face a challenge in getting more work done with limited resources. How [...]
The massive transition in the functioning of businesses in the recent years due to digital transformation has led to the rapid adoption of advanced technological solutions by companies for their survival. When the market around you is running at the pace of light, you cannot afford to spend days and hours on [...]
Artificial Intelligence is making huge waves in virtually every industry around the world. The idea that technology can directly interact with customers, give them the information they need and even address some of their challenges are both intriguing and exciting. Consequently, terms like AI Chatbots, Robot, and Virtual Agent (Assistant) are [...]
Since the time Gartner introduced and enlisted Hyperautomation as the number one Strategic Technology Trends for 2020, it has been the talk of the town. Simply put, Hyperautomation is moving beyond automating just the functional, tactical needs of an organization and focusing on more integrated and strategic needs of the enterprise. [...]
Quite recently, Gartner shared a reprint on the necessity for the enterprise architecture and technology innovation leaders to look beyond Robotic process automation (RPA) and target on delivering end-to-end automation. This is more of a strategically defined approach and the focus lies on both the tactical and strategic goals of an Enterprise. [...]
Automation has become one of the most important technologies for digital enterprises. Robotic process automation (RPA) tools have made its way to almost every organization to make process automation easier. Prior to RPA, organizations have relied on complex code for automation, but RPA has made it easier to implement and adopt. [...]
If you have ever worked in a contact center, you will agree with us that it is a tough task to be a customer service representative (CSR) today. A CSR performs a range of duties – from helping the customers on the phone while juggling between different computer systems to ensuring [...]
To stay ahead of the competitor, companies need to invest a lot in branding and promotion. To market 100s of brands and products to the customers, companies use various marketing channels like TV, newspaper, social media, events, etc. Just for the TV Commercials, the company’s media services team communicates with multiple [...]
Call it adopting to Robotic process automation or settling for it, RPA is here to stay. According to a report put forth by Transparency market research, the IT-enabled Robotic Process Automation (RPA) market has been growing rapidly at a CAGR of 60.5% from 2014 and is expected to reach US$5 billion [...]
