What is Virtual Assistant?
A virtual assistant (also known as virtual agent) is a computer generated program capable of understanding natural language and respond like humans that serves as an online customer service representative.
In other words, if you have ever chatted with customer service to pay bill or raised a request of password reset in workplace, it is most likely you have interacted with AI powered Virtual Assistant.
Virtual Assistant is often confused with Chatbot, but it’s not the same. Know the difference.
How Virtual Assistant Works?
AutomationEdge has integrated Machine Learning, Natural Language Processing and Artificial Intelligence to handle less predictable queries in natural language, requests and workflows.
Virtual Assistant can also integrate with backend systems such as CRM and HRMS to provide personalized responses to customers and employees. Our AI engine is built to learn from experiences which help it to become more efficient and effective with time.
With the help of RPA, virtual assistant can automate complete tasks to provide better experience to users.
Rich Experience – Fast, efficient and accurate resolution and next step suggestions to query increases the user experience and trust
Empower Team – Request assignment and repetitive queries can be automated to free teammates for critical tasks
Availability – Virtual assistants are available round the clock without breaks to attend user queries in need
Follow up – Query status updates and customer follow ups can be automated to increase user satisfaction.
Give frictionless experience to customers with Self-Service Chatbot
AutomationEdge
Virtual Assistant for your Business
Instant resolution to your customer or internal employee issues automatically, freeing up team for more complex and business critical tasks.
Super Easy to Build
Build your own virtual assistant with our low-code and drag n drop user interface technology without the knowledge of coding. Our customers do not take help of their IT to build virtual assistants.
If you want to create something new, you can certainly write your own code with our plugin builder.
Smarter Everyday
AutomationEdge AI engine is built to learn from every new experience. It continuously learns with new query resolution or interaction and saves it to apply if similar interaction happens in the future.
It gets smarter with every interaction and better in suggesting new topic from the knowledge base from the past experiences.
One Click Integration
AutomationEdge has built a library of 400+ business application connectors and workflows to integrate and automate workflow. We have covered an enterprise wide list of applications such as IT service desk, HRMS, ERP, CRM, Marketing Automation, Email Automation, Business Messenger Apps, web apps, Social Media, industry specific apps like banking, insurance and many more.
Read Success Stories
Automating Insurance Quote Generation with RPA, Chatbot, Email and WhatsApp Bots
Recognition By Industry Leaders
