DiscoveryEdge
Automated IT Ticket Analysis

Identify best automation candidate from your ticket data using AI-powered analysis engine.

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Automation of IT Ticket Analysis
Identify automation candidates

A ITSM system ticket data can give you invaluable insights into your organization trends, usage patterns, systems behaviors, etc. Most of the times, this can help you identify automation candidates, optimize usage and reduce costs.

However, due to the sheer quantity and complexity of data, it becomes difficult to get significant insights from the ticket dump. If not done properly, you risk losing out on some of the most promising trends further risking a business growth dragged behind by IT.

A ITSM system ticket data can give you invaluable insights into your organization trends, usage patterns, systems behaviors, etc. Most of the times, this can help you identify automation candidates, optimize usage and reduce costs.

However, due to the sheer quantity and complexity of data, it becomes difficult to get significant insights from the ticket dump. If not done properly, you risk losing out on some of the most promising trends further risking a business growth dragged behind by IT.

Identify automation candidates

IT Ticket Discovery

Ticket Intelligence helps you identify automation opportunities using IT ticket data available in your ITSM system.

With the help of proprietary intelligent algorithms using the latest deep leaning and neural network mechanisms, we can help you get actionable insights from your ticket dump irrespective of its size or complexity.

The intelligent ticket analysis solution can help you understand your data from various parameters like true category of tickets, automation potential across service requests, incidents and enquiries , knowledge document needs and so on. This data discovery for IT ticket data will highlight the automation candidates and chart out a path for your automation journey.

Our proprietary models have been trained using millions of tickets of diverse nature making sure that you get the best possible analysis based on the data provided by you.

GET TICKET ANALYSIS
IT Ticket Discovery

IT Ticket Discovery

Ticket Intelligence helps you identify automation opportunities using IT ticket data available in your ITSM system.

With the help of proprietary intelligent algorithms using the latest deep leaning and neural network mechanisms, we can help you get actionable insights from your ticket dump irrespective of its size or complexity.

The intelligent ticket analysis solution can help you understand your data from various parameters like true category of tickets, automation potential across service requests, incidents and enquiries , knowledge document needs and so on. This data discovery for IT ticket data will highlight the automation candidates and chart out a path for your automation journey.

Our proprietary models have been trained using millions of tickets of diverse nature making sure that you get the best possible analysis based on the data provided by you.

GET TICKET ANALYSIS

What AutomationEdge Can Do?

AI based ticket analysis

AI based ticket analysis

Deep insights into your data

Deep insights into your data

AI powered ticket-based data discovery

AI powered ticket-based data discovery

Web portal to upload tickets and download reports

Web portal to upload tickets and download reports

100% privacy and security of data

100% privacy and
security of data

Help identify ideal candidates for automation

Help identify ideal candidates for automation

Customer Testimonials

Satyaki Lodh, CIO of Borden explains how AutomationEdge improved efficiency by 60% Venkatesha Murthy VP explains how AutomationEdge helped Mashreq to automate 45% IT tickets per month
Conversational AI & IT automation give rich experience to your employees

To discover opportunities to automate with ticket intelligence, get in touch.