The Global Cloud IT Service Management (ITSM) market size is predicted to reach up to a whopping $14.6 billion by 2025, increasing at a market growth rate of 20.3% CAGR. This clearly indicates the huge potential that RPA has in this industry.
RPA, as the most potent technology, can transform all areas with digital IT capabilities, primarily centered around the IT Service desk. The overall impact of automation on the service desk promotes agility and improves process performance for optimum business profitability. With automation taking over, each processing activity is improvised to orchestrate data exchanges, remove manual intervention, and automate responses.