IT Service Desk Automation
Automating IT Service Desk to
Achieve process Excellence
IT Service Desk Automation
Automating IT Service Desk to
Achieve process Excellence
What is IT Service Desk Automation and Why It is Useful?
IT Service Desk often encumbered with manual and repetitive process like password reset, user request and many others that can be automating using AI and RPA technology to increase efficiency, reduce manual intervention, and improve the quality of services delivered to end-users.
Using AI-deriven bots in IT service desk can help enterprises to reduce the requirement of manual efforts and add value proposition to the IT operations. Also, by adding AI into the IT operations, organisations can enhance customer experience and enable better management of service level agreements(SLAs)
Automation Solutions for IT Service Desk Management
Service Ticket Request Fulfillment
Empower Service Desk with Automated Ticket Resolution
- Use predefined workflow for repetitive and time consuming process like password rest
- Free up service desk agent from the manual work and accelerate productivity
Ensure secure access to IT system without any errors and manual intervention
- Free uo service desk agents to focus on decision making and innovation
Automation Opportunities
- Password Rest
- Employee Onboarding
Incident Response Fulfillment
Offer Instant Resolution with Reduced
- Automatically collect data from diverse sources to offer instant resolution
- Validate the incident and eliminate false positive by automating time consuming process and service checks
- Use chatbot and virtual assistants to provide instant support and create self service support
Automation Opportunities
- Server Start/Stop
- Server Restarts
Incident Response Fulfillment
Offer Instant Resolution with Reduced
- Automatically collect data from diverse sources to offer instant resolution
- Validate the incident and eliminate false positive by automating time consuming process and service checks
- Use chatbot and virtual assistants to provide instant support and create self service support
Automation Opportunities
- Server Start/Stop
- Server Restarts
Who can Benefits from IT Service Desk Automation?
End Users
IT Service Desk Staff
Business Stakeholders
End Users
How Service Desk Automation can help Your Business?
IT service desk automation not only gives a boost to your workplace environment, but also helps in improving process efficiency alon with employee productivity. Having automation solution for IT service desk challenges indeed help in creating a simplified workflow and ease of access to the IT system.
Onboarding/Offboarding
- Create new employee account in systems automatically
- Faciliate password creation process by generating temporary passwords
- Enable secure access to IT systems to new employees
- Assist new employees using chatbots and virtual assistants
- Streamline new employee training and orientation with IT procedures and policies
Service Requests
- Automatically route IT tickets to right service desk agent
- Fasten the response time for complex IT problems
- Better SLAs fulfilment
- Create self service assistance with chatbots
Data Management
- Eliminate human errors in data management
- Access data with intelligent document processing
- Generate better employee productivity
- Create knowledge base for repetitive service tickets
- Set data-backed performance standards
Software Updates
- Address software updates issues with automation
- Update softwares automatically after long working hours
- Automate new software training procedures
- Seamlessly create accurate data workflow and mergers
Cadence Enhanced Support Experience with AutomationEdge IT Service Desk Automation
“We have deployed AutomationEdge in many areas of IT operations for great customer experience and compliance. AutomationEdge is able address 40% of our tickets using AI and Automation.”
Tushar Dingale
Senior IT Manager Automation Cadence Design Systems
13 Hours
TAT Reduction in Service Ticket Resolution
30%
Increase in Service Ticket Resolution Rate
90K
Saved using IT Service Desk Automation
FAQs
