What is AIOps?
AutomationEdge IT Process Automation automates repetitive and routine IT tasks to reduce downtime and improve incident response and resolution. It offers advance capabilities like ticket auto-resolution, Chatbot, Machine Learning and rapid API integrations.
The benefits of IT Automation are compelling – automation improves accountability, efficiency and predictability, while reducing cost, variability and risk.
With Automation, IT support team works smarter and faster to detect digital service issues and resolve them before impacting business operations.
How Automation in IT Works
AutomationEdge uses cutting-edge computing power and self-fulfillment to simplify IT issues at different levels. It helps in IT process orchestration, automation and resolution of service desk tickets.
Service Desk Automation
Empower the business users through self-service, and the automated delivery of services through 24 x7 automation service catalog.10 to 40% tickets (incidents and service requests) will get resolved automatically using AutomationEdge.
Service Desk automation will help you fulfil common service requests from business users like password reset, shared folder access, distribution list management, install software, O365 user creation, user creation in business applications, employee onboarding and offboarding etc automatically without involving IT.
Advantage with AutomationEdge:
- Automate 10% – 40% of IT service requests and incidents
- Self-service to facilitate business users with quick resolution
- 500+ connectors and integrations with IT and Business applications
- Ticket classification for email, IVR and chat-based tickets
What AI Ops Can Do?
Application, Cloud, Infrastructure and Network Support Automation
IT and network operations center is the focal point for 24 x7 monitoring and management of business applications , databases, platforms, systems and networks. AutomationEdge helps in Automation of common NOC tasks and automated and semi-automated resolution of alerts, events and tickets. The automation can be triggered from service request console (one touch automation) or through event from monitoring tool or regular maintenance routines.
Server Restart, Service Restart, Health Check of Systems and Applications, Resolve database, network, compliance performance issues
Advantage with AutomationEdge:
AutomationEdge AI can help tech support team in resolving incidents and service requests faster. AutomationEdge has rich set of 450+ connector actions for monitoring tools, ITSM systems, collaboration tools, OS, cloud, patch management sysems, mainframe, MDM software, log analytics tools, applications. With in-built RPA and iPaaS technology, AutomationEdge can automate 99% of applications and systems in your infrastructure.
- Rich library of connectors to IT systems and applications
- Tech Assist to add human in loop for ticket resolution
- IT alerting for ticket assignment, setting up meeting in case of p1 incident
- SAP, Infor, Oracle EBS and ERP incident automation
Ability to automate 99% of applications and systems in your infrastructure
Automate Different Areas of IT
End user Support
Service Desk Tickets
Data Center
Security Operations
Scheduled Activities
Application Support
Banking Case Study IT Process Automation
Recognition By Industry Leaders
