IT Process Automation

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AutomationEdge IT Process Automation automates repetitive and routine IT tasks to reduce downtime and improve incident response and resolution. It offers advance capabilities like ticket auto-resolution, Chatbot, Machine Learning and rapid API integrations.
The benefits of IT Automation are compelling – automation improves accountability, efficiency and predictability, while reducing cost, variability and risk.

With Automation, IT support team works smarter and faster to detect digital service issues and resolve them before impacting business operations.

How Automation in IT Works

AutomationEdge uses cutting-edge computing power and self-fulfillment to simplify IT issues at different levels. It helps in IT process orchestration, automation and resolution of service desk tickets.

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Service Desk Automation

Empower the business users through self-service, and the automated delivery of services through 24 x7 automation service catalog.10 to 40% tickets (incidents and service requests) will get resolved automatically using AutomationEdge.

Service Desk automation will help you fulfil common service requests from business users like password reset, shared folder access, distribution list management, install software, O365 user creation, user creation in business applications, employee onboarding and offboarding etc automatically without involving IT.

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Advantages with AutomationEdge

Automate 10% – 40% of IT service requests and incidents

Self-service to facilitate business users with quick resolution

500+ connectors and integrations with IT and Business applications

Ticket classification for email, IVR and chat-based tickets

Application, Cloud, Infrastructure and Network Support Automation

IT and network operations center is the focal point for 24 x7 monitoring and management of business applications , databases, platforms, systems and networks. AutomationEdge helps in Automation of common NOC tasks and automated and semi-automated resolution of alerts, events and tickets. The automation can be triggered from service request console (one touch automation) or through event from monitoring tool or regular maintenance routines.
Server Restart, Service Restart, Health Check of Systems and Applications, Resolve database, network, compliance performance issues

Advantage with AutomationEdge:

Rich library of 250+ connectors to IT systems and applications

Tech Assist to add human in loop for ticket resolution

IT alerting for ticket assignment, setting up meeting in case of p1 incident

SAP, Infor, Oracle EBS and ERP incident automation

Ability to automate 99% of applications and systems in your infrastructure

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Application, Cloud, Infrastructure and Network Support Automation

IT and network operations center is the focal point for 24 x7 monitoring and management of business applications , databases, platforms, systems and networks. AutomationEdge helps in Automation of common NOC tasks and automated and semi-automated resolution of alerts, events and tickets. The automation can be triggered from service request console (one touch automation) or through event from monitoring tool or regular maintenance routines.
Server Restart, Service Restart, Health Check of Systems and Applications, Resolve database, network, compliance performance issues

Advantage with AutomationEdge:

Rich library of 250+ connectors to IT systems and applications

Tech Assist to add human in loop for ticket resolution

IT alerting for ticket assignment, setting up meeting in case of p1 incident

SAP, Infor, Oracle EBS and ERP incident automation

Ability to automate 99% of applications and systems in your infrastructure

Know More

Automate Different Areas of IT

End user Support

Service Desk Tickets

Data Center

Security Operations

Scheduled Activities

Application Support

Mashreq Bank Service Desk Operations Transformation With Automation

Customer Testimonials

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