Business Process Automation

Every organization has various business functions and each function has a set of processes, some of these processes have repetitive and rule based tasks which are time consuming and can be error prone if performed by humans. AutomationEdge – Robotic Process Automation automates such repetitive data processes, like processing transactions, collating data, triggering responses, and integrating various disparate data systems. AutomationEdge – RPA and its intelligent automation ensures that all such operations across front office, middle office, back office and IT operations are done at faster speed and at reduced cost with highest accuracy.

AutomationEdge Chabot is the bot that interacts with customers and fulfills requests using Artificial Intelligence. These bots asks questions, collects information and executes task in your back office application via a chat window, text or email. This way AutomationEdge reduces the need for the human agent to interact with customers.
AutomationEdge Chatbot allows your customers to reach you anytime, anywhere, by seamlessly integrating all your existing online and mobile platforms, including websites, apps, and text messaging.
AutomationEdge Chatbot offers the highest level of customer experience with shorter transaction times, reducing manual errors and avoiding the highly irritating repeat questions for the same information.
One of the leading insurance companies in India uses AutomationEdge Chatbot Automation to automate Insurance Policy underwriting process.

The web has become a central and integral part of today’s world of technology. More and more providers and systems are switching to the cloud and web-based applications as we evolve in this digitally transforming era. This shift to web gives organizations a unique capability of seamless portability as well as ability to access data from anywhere using cloud technology. What this also means is that there is an abundant scope for web and UI automation in the current industry state.

Customer experience is vital to business performance; it is imperative to have sophisticated technology wherever there is a direct interaction involved with customers is it through a phone call, email, chat or SMS. AutomationEdge Robotic Process Automation offers highest level of customer experience by providing fastest, error-free response 24*7.
AutomationEdge Front office automation revolutionizes the way business interacts, communicates and engages with customers. Whether the customer requests a quotation or submits a balance inquiry, he expects a lightning fast response with no errors and without being repeatedly prompted for same information.
AutomationEdge has automated various front office processes like Quotation Generation, Loan De-duplication etc.

Back office operations have traditionally been paper-intensive and labor-intensive.While front office automation is critical to customer experience, it is equally important to have highly efficient back office operations.
AutomationEdge – robotic process automation can automate all your back office operations to offer reduced processing cycle times, improved visibility into the status of requests for front office and customers, standardization of processes across regions, and improved quality of service to customers
AutomationEdge RPA has automated various Back office processes like employee contracts, supplier management