Artificial Intelligence is making huge waves in virtually every industry around the world. The idea that technology can directly interact with customers, give them the information they need and even address some of their challenges are both intriguing and exciting. Consequently, terms like AI Chatbots, Robot, and Virtual Agent (Assistant) are [...]
Since the time Gartner introduced and enlisted Hyperautomation as the number one Strategic Technology Trends for 2020, it has been the talk of the town. Simply put, Hyperautomation is moving beyond automating just the functional, tactical needs of an organization and focusing on more integrated and strategic needs of the enterprise. [...]
Quite recently, Gartner shared a reprint on the necessity for the enterprise architecture and technology innovation leaders to look beyond Robotic process automation (RPA) and target on delivering end-to-end automation. This is more of a strategically defined approach and the focus lies on both the tactical and strategic goals of an Enterprise. [...]
Automation has become one of the most important technologies for digital enterprises. Robotic process automation (RPA) tools have made its way to almost every organization to make process automation easier. Prior to RPA, organizations have relied on complex code for automation, but RPA has made it easier to implement and adopt. [...]
If you have ever worked in a contact center, you will agree with us that it is a tough task to be a customer service representative (CSR) today. A CSR performs a range of duties – from helping the customers on the phone while juggling between different computer systems to ensuring [...]
To stay ahead of the competitor, companies need to invest a lot in branding and promotion. To market 100s of brands and products to the customers, companies use various marketing channels like TV, newspaper, social media, events, etc. Just for the TV Commercials, the company’s media services team communicates with multiple agencies, [...]
Call it adopting to Robotic process automation or settling for it, RPA is here to stay. According to a report put forth by Transparency market research, the IT-enabled Robotic Process Automation (RPA) market has been growing rapidly at a CAGR of 60.5% from 2014 and is expected to reach US$5 billion [...]
Deep Impact. These words best describe the extent that automation, AI, and machine learning has penetrated people’s lives. Technology is involved in nearly all of the conveniences you enjoy today. Intelligent automation has radically changed the way personal and business affairs are conducted. For businesses especially, integrating automation, AI, and machine [...]
Artificial Intelligence and Robotic Process Automation together became the biggest technology revolution for industries nowadays. The applications that have cognitive capabilities, deals with creating software with self-learning capabilities that are able to recognize their environment and solve problems, like humans. Artificial Intelligence will naturally alter the banking, insurance and other financial services [...]
The success of any business lies in its Customer relationship management strategies. With the advancement of cognitive technologies such as artificial intelligence, chatbot, natural language processing (NLP), intelligent automation of customer care services has become priority for businesses. AI has been integrated within the platforms that aid in the smooth running of [...]
