Experience:
3+ years as a JIRA Service Management Consultant, with a proven track record working in Jira Service Management, Confluence, and Agile methodologies. Hands-on experience in Creating Service Request forms, Sub-tasks, integration with AD, Creating Approval workflows, incident management, Asset Management issue resolution. Deep understanding of Jira, Agile frameworks to consult on best practices, ensuring project success, and client satisfaction.
Key Responsibilities:
- Configure and develop JIRA IT Service Management solutions.
- Set up forms, workflows, notifications, and automation within JIRA.
- Integrate JIRA Service Management with Azure AD and other tools.
- Perform system administration tasks, including backups and scheduled jobs.
- Provide training and support to teams using JIRA Service Management.
- Troubleshoot issues and optimize JIRA configurations for efficiency.
- Ensure security and compliance within the JIRA environment.
Required Skills & Experience:
- Proven experience with JIRA Service Management.
- Strong understanding of ITSM principles and best practices.
- Ability to configure JIRA workflows, permissions, and automation.
- Experience with JIRA Cloud and JIRA Data Center.
- Excellent communication and collaboration skills.
Nice to Have:
- Familiarity with scripting and automation in JIRA.
Team & Culture:
- Overlap with the US Pacific Time Zone is required.
- Flexible in terms of attending customer meetings and actions on priorities.